Shift Lead, Fusion Center Operations (2nd Shift)

In this role, you will:

• Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals.
• Support RiderOps and Fleet Operations Management through process improvement across safety and efficiency for the team.
• Work closely with other Shift Leads, Team Leads, and Program/Project Managers within TeleOps to ensure their team stays aligned with Zoox’s overall goals.
• Become knowledgeable experts on Zoox’s proprietary software related to RiderOps
• Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute on their job assignments

Qualifications

• 4+ years of professional work experience in a technical customer service-focused environment
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Proven ability to problem solve and improve operational efficiency
• Proactive mindset and resourcefulness
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues

Bonus Qualifications

• 2+ years of autonomous vehicle industry or operations experience
• Experience as an Instructor or Lead within an operations team, or equivalent management or leadership experience
• Experience in leading or managing a highly cross-functional team