Senior / Staff Program Manager, City Launch Strategy & Operations

In this role, you will:

• Lead the definition, planning, and execution of complex, cross-functional programs that enable Zoox to scale its robotaxi service and achieve operational capabilities.
• Act as a strategic partner to teams across Zoox, including GTM, Product, Strategy, Finance, Autonomy, Product Software, Operations Infrastructure, Energy Management, Business Development, Data Science, and Vehicle Engineering, driving alignment and collaboration on key initiatives.
• Develop and implement strategies to optimize fleet allocation, including modeling demand curves and planning for future fleet growth across and within markets.
• Define and operationalize operational infrastructure scaling strategies, including network design, capacity planning, and staging area management.
• Develop and implement strategies for scaling operational infrastructure, encompassing network design, capacity planning, and staging area management.
• Analyze complex challenges, identify root causes, and develop innovative solutions that improve Zoox's capabilities.
• Develop comprehensive program plans, including scope definition, timelines, resource allocation, risk management, and communication strategies.
• Communicate program status, risks, and dependencies to senior leadership and stakeholders, ensuring transparency and alignment.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Operations Research, or a related field.
• 8+ years of experience in program management, with a proven track record of leading complex, cross-functional initiatives in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to structure complex problems, analyze data, and derive actionable insights.
• Excellent communication and presentation skills, with the ability to effectively communicate complex information to both technical and non-technical audiences.
• Demonstrated ability to influence and align diverse stakeholders, including senior leadership, across organizational boundaries.
• Experience in developing and implementing operational strategies and processes.
• Familiarity with the autonomous vehicle industry or related technology-driven service industries.
• Proficiency in program management tools and methodologies.

Bonus Qualifications

• Advanced degree (Master's or Ph.D.) in a relevant field.
• Experience in management consulting or a similar role focused on strategic problem-solving.
• Experience with simulation tools for modeling operational scenarios.
• Experience in a high-growth technology company.