Eurofins

Lab Client Support

Naperville, IL, US

In-personFull time roleEarly Career

16 days ago

About the Job

Eurofins Built Central Environmental Testing is seeking a Client Relationship Specialist to join our Naperville, IL team!

The Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments. Tasks include sample receipt and processing, interaction with clients, and reviewing and
submitting of reports.

Essential Duties and Responsibilities:

Essential Duties and Responsibilities:

Regular attendance and punctuality
Time Flexibility
Collect samples from on-site drop box
Unpack and packs shipments and document receipt of sample
Organize and record samples
Data entry into LIMS
Maintenance of the department and lab, including stocking supplies and housekeeping
Quick hone and email correspondence with clients
Review analytical reports quickly and accurately
Scan and send out reports in a timely manner
Assist with customer services
Handle interactions with walk-in clients
Conduct all activities in a safe and efficient manner
Perform other duties as assigned

Account Maintenance

Follow up calls and visits with clients
Submits client complaints and participates in corrective action/follow-up as needed
Communicates client issues / complaints to sales
Follows up on client requests
Supports the follow up of quotes / bids for tracking purposes
Forwards opportunities and leads to sales
Forecasts upcoming work
Asks for the next opportunity

About the Company

Eurofins

Luxembourg, Luxembourg

5000 +

<div class="org-about-module__description"> <div id="ember58" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Since 1987, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a network of independent companies in 62 countries, operating over 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Ever since its IPO on the French stock exchange in 1997, Eurofins has been one of the fastest growing listed European companies.</span></div> </div> <div class="org-about-module__content-improvement"> <div class="org-about-module__content-box"> </div> </div>