Working at Freudenberg: We will wow your world!

Responsibilities:

• Managing customer relations for own customer portfolio;
• Order acceptance and processing in the ERP system;
• Checking and ensuring the availability of goods;
• Order tracking until delivery;
• Managing information flow between internal and external customers;
• Quotation process and follow-up;
• Active management of customer queries;
• Managing customer queries and claims related to products or processes;
• Preparation of order documents and coordination of triangular shipments;
• Ensuring information accuracy regarding customer and material master data;
• Issuing delivery notes and invoices for specific situations;
• Other sales supporting activities;
• Recognizes and analyses problems and related factors in clear-cut situations, evaluates each element using established methods, and makes well-informed decisions;
• Help in training and supports the onboarding for New Hire;
• Propose alternative articles for basic situations;
• Propose solutions for identified problems encountered in the daily business;
• Identifies needs for process improvement and help in the implementing the provided solutions;
• Participate in project integrations;
• Issuing of credit notes for bonus payments and provisions.

Qualifications:

• Typical entry level for college/university graduate plus up to one year of job relevant experience;
• Experience in similar position / BPO industry;
• Experience in Automotive – would be an advantage;
• Advanced English and German knowledge.
• Proficient knowledge of MS Office programs (Outlook, Word, Excel etc.);
• Experience in working with SAP and/or CRM tools represent an advantage;
• Independent and responsible way of working;
• Good communication skills and team spirit;
• Innovative mindset;
• Has clear overview for the end to end process;
• Fact-driven and strong analytical skills;
• High ambition and customer orientation in the B2B area;
• Requires conceptual knowledge of theories, practices and procedures within a job discipline;
• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines;
• Works under regular close supervision and receives intense instruction, guidance and direction;
• Requires expanded conceptual knowledge of theories, practices and procedures within own job discipline including substantial knowledge about practical applications;
• Conveys complex information clearly in uncomplicated situations;
• Resolves issues in simple scenarios by evaluating potential solutions through technical expertise, judgment, and established precedents;
• Operates under regular supervision and follows guidance and direction from higher-level roles;
• Has limited flexibility to deviate from standard procedures when executing structured tasks;
• Understands key business drivers; uses this understanding to accomplish own work;
• 1-3 Years of experience in complex situations;
• Extended Knowledge in INCOTERMS and required documents for export/country;
• Has working knowledge and skills developed through formal training or work experience;
• Pinpoints problems and relevant issues in simple scenarios, evaluates them through standard processes, and makes reliable decisions;
• Possesses a basic understanding of essential theories, principles, and practices.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Performance Materials SRL