About the Job
- Competitive compensation package of minimum $30.00/hour – Maximum $32.24/hour
- Vacation: minimum of two (2) weeks
- Paid time off: maximum of 4 days
- Sick days: maximum 8 days
- Holidays: 11 holidays
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
- Provides classroom training and/or side-by-side observations to ensure all employees are thoroughly trained.
- Maintain adherence to developed onboarding and training schedule of new employees.
- Provides remedial training for all staff at the direction of other supervisors.
- Responsible for direct supervision of trainees and a small customer service team.
- Tracks training attendees and maintains training documentation based on company policy.
- Provide leadership and oversight for on-site workforce to ensure daily operational goals are met.
- Manage timecard approvals to ensure accuracy and compliance with payroll policies.
- Administer corrective actions as needed, ensuring fairness and adherence to company policies.
- Maintain a high level of confidentiality in handling sensitive operational and personnel matters.
- Lead team briefings and focused discussions, keeping employees informed of updates and expectations.
- Resolves customer inquiries relating to transportation; communicates resolution to customers.
- Review daily paperwork to verify accuracy.
- Other duties as required.
- High school education, GED or equivalent
- Minimum of 2 years of call center supervisor experience, preferably in the transportation industry
- Excellent written and oral communication skills
- Computer literate with the capacity to learn new software
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be a combination of both indoors and outdoors.
About the Company
Transdev
Issy-les-Moulineaux, France
5000 +
<p>Transdev is a leading public transport company, delivering high quality transportation services around the world. We offer integrated & multimodal mobility solutions that contribute to the development of territories & the well-being of their inhabitants.</p> <p>Our teams use our wealth of local knowledge and international experience to bring public transport services to the heart of communities.</p> <p>Because moving is essential to meet, work... or simply to live, our purpose is to empower freedom to move every day thanks to safe, reliable and innovative solutions that serve the common good.</p> <p>We are actively involved in the energy transition and bridging the social divide. We connect and reconnect people & communities, the rural to the urban, providing solutions tailored to the needs of our customers and passengers.</p> <p>We share and act for the collective, to contribute to the well-being of society and to create opportunities and progress. We care about people and the environment, in order to achieve reliable and sustainable mobility. We dare to take up challenges and step out of our comfort zone to always offer the best solutions and innovations in response to tomorrow's challenges. We are proud to make 11 million people travel daily across 5 continents. We are people serving people. And mobility is what we do.</p>
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