CRM & Process Analyst

Are you passionate about transforming data into smart business decisions? Do you like optimizing systems and streamlining processes with modern digital tools? At GEA Food Solutions, within the Business Unit Food Processing & Packaging for the Bakel location, we are looking for a CRM & Process Analyst.

Responsibilities / Tasks

The purpose of the job is optimizing sales processes, dashboards and KPI tracking in the Sales function by rolling out digital solutions. Maintains and improves internal digital solutions. This is a job on BU FPP Sales level. There also will be a clear focus on CRM and customer-related data.

• Enable sales performance management by establishing and developing sales KPIs as well as dashboards.

• Support sales teams in sales pipeline management with CRM reporting.

• Provide data analysis to support management reporting and decision making.

• Continuously improve CRM systems to enhance order intake forecasting and customer relationship processes.

• Ensure follow up and execution of sales performance targets in FPP country markets as well as on Business Unit level.

• Design, realization and implementation of solutions based on the Microsoft Power Platform (Power Automate, Power Apps, Power BI, SharePoint, SharePoint Online, …) and SAP C4C.

• Creation of detailed specifications and support of internal & externals stakeholders for ensuring successful system implementation.

• Rollout, documentation, and training for new system changes & implementations.

Your Profile / Qualifications

• Technical or Commercial bachelor's degree with proven background.

• Successfully completed education, training or studies in the field of computer science or comparable fields.

• Advanced experience in CRM Systems (ideally SAP C4C or Salesforce).

• Hands-on experience in the use of Microsoft PowerPlatform (Power Automate, Power Apps, Power BI, SharePoint, SharePoint Online, ...) desirable.

• Experience with agile software development (e.g. Scrum) and project work desirable.

• Understanding of integrated processes, specifically in an industrial machine engineering and manufacturing environment.

• A proactive, analytical mindset and strong communication skills. 

What do we offer:

• Competitive salary and 8% holiday payment.

• 25 vacation days and 13 ADV days based on full-time employment.

• Participation pension fund (PMT).

• Possibility of collective health insurance.

• Possibility of working from home.

• Compensation for your sports subscription.

What happens once your  application is submitted?

You will receive an email when your application has been processed.

One of our Talent Acquisition Partners will review and verify if the application meets the qualifications of the role.

If your application has been successfully verified, you will be invited to a first interview either virtually or face-to-face.

Usually after the second/third interview round we will make a decision.
Please do not hesitate to reach out to our team at any stage of your application.

Did we spark your interest?
Then please click apply above to access our guided application process.