Billing Analyst

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  

Reimagine What’s Possible 

The Billing Analyst position supports all Business Areas within North America and works closely with the business, finance and other Invoice to Cash functions to provide invoicing and customer dispute support.  

Billing Analysts are accountable for the investigation and resolution of billing disputes which may include the issuance of manual debits and credits as needed, invoice corrections for incorrect pricing, incorrect tax, etc. for all regions of the Industrial Gases business in North America.   Billing Analysts are also responsible to answer customer calls during normal business hours, as well as utilize external customer portals for webbing of invoices.   

Billing Analysts are responsible to adhere to the Global data standards established for Billing and Disputes and to understand the various work processes specific to each Business Area and/or Region.  In understanding the SAP System requirements, the Billing Analysts are the decision makers in when and how to resolve customer disputes and which billing type is appropriate in certain instances.  The Billing Analyst is also responsible for identifying opportunities for process improvements.  

This position works very close with the Customer Master Data, Credit/Collections and Business Support teams, Tax, as well as Commercial Teams including Sales, Sales Support, Marketing & Product Management. 

PRINCIPAL ACCOUNTABILITIES

Support Daily Operations:

• Responsible for executing department tasks to achieve team goals.
• Investigation and resolution of customer disputes, adhering to Billing Service Level Agreements
• Issue debits and credits as required
• Utilize external customer portals to web customer invoices
• Perform and adhere to SOX compliance requirements.
• Adhere to documented Global Process standards for Billing and Dispute Resolution
• Adhere to documented region, business and/or customer specific process Job Aids
• Work closely with other Shared Business Services groups, Business and Sales Support
• Manage Customer Blanket Purchase Order Process
• Communicate and resolve cross functional process issues
• Actively support & participate in projects commissioned to create, update or enhance Billing, including mergers, acquisitions, divestitures, and SAP releases. 

Minimum Qualifications:

• High School Diploma or equivalent required
• Working knowledge of SAP
• Strong computer skills including basic knowledge of Microsoft office tools
• Excellent written/verbal communication skills and interpersonal skills to interact with various departments/teams
• Must be detail oriented with the ability to follow complex procedures
• Excellent time management, organization and prioritization skills with the ability to handle multiple competing priorities and meet required deadlines
• Must have strong problem-solving skills
• Must work well in a Team environment and be flexible to adapt with frequent change. 
• Must be a self-starter who takes initiative in learning with ability to identify continuous improvement opportunities
• Order to cash process knowledge

Team Training & Process Requirements:

• SAP Navigation
• SAP Billing
• SAP Disputes
• Customer Purchase Order Management
• Global Customer Workbook
• Microsoft Office, especially Excel
• Continuous Improvement

Benefits:

• Affordable Medical, Dental and Vision Insurance (day 1 of employment)
• 401k with 100% vested company core and match
• Paid Vacation, holidays + sick time
• Paid Parental leave (Up to 4 weeks for both parents)
• Backup Child and Adult Care benefit
• Adoption assistance
• Flexible spending accounts (medical, dependent daycare)
• Life Insurance (AD&D- Paid for by Air Products), Supplemental AD&D
• Legal Plan & Identity theft coverage
• EAP (Employee Assistance Program)
• Many more supplemental benefits available

Air Products proudly values the skills, dedication, and leadership that veterans bring to the table. As a veteran-friendly organization, we actively encourage and welcome veterans to apply for various roles within our company. We recognize the unique strengths and experiences that veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth.

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. 

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products. 

We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment.  
  
We are an Equal Opportunity Employer (U.S.).  You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.  

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you’ll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.