QCL Lead Analyst

The primary purpose of this role is to lead an off-site Professional Scientific Services (PSS) team of analytical staff to ensure that team is operating at the highest quality and productivity standards, have high morale and retention, and the agreed client requirements are entirely satisfied and that client expectations are met or exceeded through effective leadership and quality operational management.  This person will be a key point of contact for the client on a day-to-day basis.

Job Responsibilities

• Effectively coordinating and leading the PSS Product team so that productivity, quality, documentation, work schedules, safety and housekeeping are run at maximum efficiency.
• Ensuring that the client gets the best possible service by continually reviewing best practice in relation to both commercial and quality issues and ensuring 100% ethical work standards and GMP compliance.
• Development, coaching, motivation, and morale of team members through effective teambuilding and use of reward and recognitions systems celebrating team success.
• Communicating regularly with the client and Eurofins Lancaster Laboratories to ensure information is shared effectively and actions are taken immediately.
• Reviewing and approving all relevant documentation in a timely manner and ensuring that it communicated, documented, filed accurately, and compliant with the required standards.
• Reviewing and improving commercial work practices. Responsible for identifying areas where efficiencies may be improved and liaising with the client appropriately about any proposed improvements.
• Contributing to forward planning of activities in order to maximise the use of client resources during training periods.
• Ensuring that work is scheduled and cross training takes place as requested so that the service levels agreed with the client are achieved.  Responsible for amending schedules as required and communicating those changes effectively.
• Performing all analyses required to the correct standard and turn around times.
• Ensuring that all analysts are trained and have completed training records for all tests and other training completed.
• Performing out performance appraisals with staff as part of the overall performance management programme within the organisation.
• Continuous feedback to all members of their team on all items in relation to client or organisational requirements / changes.
• Handling any client related queries where necessary and liaising with their team and with personnel from other teams to problem solve these queries if needed.
• Overall responsibility for the cleanliness and tidiness of the PSS team work environment, and the safety of the PSS team on the client site.
• Ensuring equipment is properly maintained and in the event of a breakdown that it is repaired in accordance with client procedures (with reference to timeliness, quality and cost.)
• Ensuring that all laboratory supplies are in place as required by the client.
• To address group local audit findings.
• To participate as required in any investigations associated with the team deliverables.
• To perform routine and non-routine analysis using traditional and modern analytical techniques, as required by the client representative.
• Must be proficient in bioburden and endotoxin testing as outlined by client procedures.
• To GMP review analytical data.
• To initiate and follow-up OOS results and action limits as per client procedures.
• To participate in the preparation of reports.
• To collect and measure productivity through agreed metrics as defined in the Service Level Agreement.
• To attend meetings with the client as required assessing productivity and ensuring the group’s capacity is fully utilised.  This will include presenting performance metrics to demonstrate efficiency and quality service levels. 
• To prepare and approve results for tests in which the team has received the appropriate training and are deemed competent.
• To be constantly aware of the client’s requirements and strive to meet or exceed those requirements keeping in mind the client process end points.
• To keep up to date with any technological or method revisions in their area, ensuring their training is complete and adjusting their work as required.
• To have a clear understanding of the client relationship and service goals.
• To ensure that all decisions are handled with client service in mind.
• To ensure uniformity, reproducibility and reliability in all work practices.