QC Microbiology Analyst

The purpose of this job is to perform scientific procedures and produce accurate results within the required time frame under the client quality system, using client company procedures, and while adhering to company general policies and standards.

Job Responsibilities

• Performing routine and non-routine analysis, as requested by the Group Leader or client representative.
• Preparing and approving results for tests in which they have received the appropriate training and are deemed competent.
• Notify immediately to the Group Leader or a client representative, any anomalous or out of specification results.  Dealing with client queries and to contact designated personnel with any relevant information or issues relating to test results or the service in general.
• Participating in all training required and scheduled by the Group Leader or the client. Being prepared and on time for that training. Engaging in training processes and ensuring all information received is completely understood.
• Completion of training records and ensuring that all records presented for review and approval are at the appropriate standard.
• Providing training to other team members as instructed by the Group Leader. Ensuring all training delivered is documented appropriately.
• Ensuring at all times that all documentation and laboratory records are up to date and of an appropriate standard.
• Ensuring that all work carried out is approached “Right First Time” so as to avoid any re-work or errors.
• Maintain a clear understanding of the client relationship and service goals. Maintain a clear understanding of the customer process flow in terms of destination and use of data generated, and consequences of sub-standard data.
• Maintain a clear understanding of all related customer supplemental processes such as deviation handling, training documentation, document, and records control.
• Being constantly aware of client’s requirements and striving to meet or exceed those requirements keeping in mind the customer process end points.
• Dealing with client queries and to contact designated personnel with any relevant information or issues relating to test results or the service in general.
• Keeping up to date with any technological or method revisions in their area, ensuring their training is complete and adjusting their work as required with approval from the Group Leader.
• Performing second person verification checks as required by the laboratory schedule
• Performing QC sample analysis in accordance with client procedures.
• Assisting in the processing of laboratory consumables as required – labelling, acceptance testing.
• Revising SOPs and updating other documentation as required by the Group Leader.
• Providing cover for other members of staff as required and for taking part in the client’s weekend rota and/or overtime schedule.
• Ensuring that all documentation is completed on time.  Ensuring that it is accurate and legible and conforms to the relevant quality standards.
• Leading or assisting in laboratory investigations as appropriate.
• Adhering to all client standards in the areas of safety, housekeeping and quality, notifying management of any discrepancies.
• Ensuring that client’s requirements are fully met or exceeded and in so doing will be flexible to work in any area of the business as is required.
• Ensuring that all decisions are handled with client service in mind.
• Ensuring uniformity, reproducibility, and reliability in all work practices.
• Keeping the laboratory area clean and tidy in both ‘seen’ and ‘unseen’ areas.
• Identifying any opportunities for improvement of quality and service and work with the team to implement continuous improvement.
• Participating in Team Meetings and giving updates to rest of team as necessary.
• Participating in customer meetings and providing information and input as required.
• Ensuring that the customer gets the best possible service by continually reviewing best practice in relation to both commercial and quality issues and ensuring 100% ethical work standards and GMP compliance.
• Being the SME (Subject Matter Expert) in their area in terms of queries, information, general systems information. Ensure knowledge sharing amongst the team members to build skills within the group.
• Assisting in the development, coaching, motivation, and morale of team members through effective teambuilding and use of reward and recognitions systems celebrating team success.
• Communicating regularly with the client and the PSS Group Leader to ensure information is shared effectively and actions are taken immediately.
• Reviewing and improving commercial work practices. Responsible for identifying areas where efficiencies may be improved and liaising with the customer appropriately about any proposed improvements.
• Assist the Group Leader in forward planning of activities, in terms of routine activities and activities for the professional development of other junior team members. 
• Handling any customer related queries where necessary and liaising with their team and with personnel from other teams to problem solve these queries if needed.
• To act as a role model to other analysts in terms of professional conduct when interacting with customers. Coach other team members as necessary.
• To deputise for the Group Leader as required.