Head of Front Office Support - EMEA

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

About Liquidnet

Liquidnet is a next-generation agency execution specialist. Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world’s investors with the world’s investments.

Established in 1999 on the belief that there was a better way to trade, Liquidnet' journey began with a vision to create a platform that goes beyond traditional transactional models.

We wanted to build a community where traders could connect, collaborate, and execute trades with confidence. Over the years, we've grown from a vision into a thriving ecosystem that empowers the buy side in ways never before imagined.

We are committed to making trading more efficient, intelligent, and accessible. Our purpose guides every decision we make, from the tools we develop to the relationships we nurture with our Members.

Role Overview

Liquidnet Europe is looking for a Head of Front Office Support - EMEA, to work within the EMEA Production team, becoming team lead for the Front Office Support team. This is currently a team of five who support 6 Equities traders in London, 4 Equities traders in Europe (Paris & Madrid), 4 Liquidnet Listed Derivatives traders in London, a derivatives brokerage desk in London, and 5 Equities relationship managers in London.

The role requires an organised and motivated self-starter with an intuitively high-level of customer service, technical expertise to support an expanding business and experience running a similar-sized support operation within a bank, brokerage or trading platform.

Located within the front office and facing-off directly to traders, quants, quant developers, the candidate must be comfortable translating business requests into the appropriate technical actions or changes, which will require a solid understanding of common equity algorithms and workflows.

The successful candidate will thrive in a complex technical environment that is undergoing significant change and actively contribute to the supportability enhancements of the system using prior experience and ideas. This will utilise a strong technical skillet (FIX, Linux, database (SQL, Sybase or Oracle), E/OMS, Cloud-based technologies, scripting and network troubleshooting) and a positive ‘can do’ attitude.

Responsibilities

• Utilising proprietary tools, provide daily application support and troubleshooting for clients and internal trade desks, escalating to development teams appropriately

• Fulfilling client customisation requests within algorithmic trading systems and MTF platform

• Troubleshooting and analysis of order routing and trade flow and post-trade issues

• Managing team chats, queues and mailboxes to ensure requests are being actioned in a timely manner with appropriate prioritization

• Ensuring incident and problem management procedures are followed and performing analysis to determine trends and patterns

• Assist with product testing and project work

• Working within a shift rota to provide London support coverage from 7am – 6pm

• Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region

• Performing regional start of day health checks to ensure all processes are up and members are connected to the platform

• Occasional weekend work will be required during major upgrades and out of hours testing

Experience/Competencies

Essential:

• Strong hands-on support experience of a trading platform within a financial institution

• Strong leadership and team management skills, with experience in leading cross-functional teams, preferably within the Front Office

• Excellent working knowledge of the FIX protocol

• Ability to convey expected behaviour of industry-standard algorithms
  (VWAP, TWAP, IS, POV etc)

• Solid application support experience within a Linux environment

• Good understanding of European Equity market structure, mechanics and flows

• Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing

• Proven experience of supporting Windows Server environments

• Experience in troubleshooting network problems: i.e. firewall and routing problems

• Automation and scripting experience

Desirable:

• Client / Venue technical FIX onboarding exposure

• Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform.

• Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing

• Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes.

• Exposure to supporting message-based architecture

• Working knowledge of at least one buy-side or sell-side Order Management System

• Experience with industry-standard monitoring tools (ITRS or similar)

Job Band & Level: Manager, 7

#LI-Hybrid #LI-MID

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. 

Location

UK - 135 Bishopsgate - London