Manager - Dispatch & Workforce Planning

Job Title: Manager - Dispatch & Workforce Planning

Department:  Gas Operations

Reports to: Director - Workforce Planning & Scheduling
Location: In Office, East Hartford CT

The base salary range for this position is dependent upon experience and location, ranging from: $138,343.20 - $172,929

Job Summary

Travel to service areas 10%. The Manager of Dispatch and Work Planning (BGC, CNG and SCG) reports to the Director of Workforce Planning, Scheduling and Resource Management. Directs the overall operation & maintenance of the BGC, CNG and SCG dispatch centers. Ensures the integrity of the Company’s emergency response data. Develops and administers policies, practices and procedures that maximize efficiency and ensures compliance with regulatory requirements, internal and external auditors. Manages the O&M budget for the Dispatch centers. Works closely with Operations, Regulatory, Internal and External Auditors, Union Leaders, and numerous other internal and external entities. Manages the creation of workorders, emergency dispatches and work scheduling/optimization.

Key Responsibilities

• Formulates a high degree of strategic and tactical plans relating to the Company’s metering system, future system upgrades and ensuring these plans are consistent with Avangrids objectives. Makes highly complex decisions related to work planning which will have a direct impact on earnings and cost containment. (25 %)

• Provides direction on the operation of Avangrids dispatch centers. Manages multiple/remote work locations and multiple union and non-union work groups. (25 %)

• Ensures the development of technical training and progression testing for all dispatch personnel. Provides overall leadership, team building and incorporates continual efficiencies and procedural improvements for all areas of responsibilities. Provides Union contract negotiations and grievance process pertaining to union groups. (10 %)

• Directs the overall operation of the CNG, SCG and BGC Dispatch Group. Coordinates best practices with NY Dispatch group (20%)

• Formulate a work planning program to find efficiencies in best work practices, review staffing needs for the operations staff and work with the operations team to implement changes(20%)

Required Qualifications

• Education & Experience Required:

  • Bachelor Degree or 10 years equivalent experience in supervision, project management, and/or utility dispatch.

  • At least 6-8 years of supervisory, project management, and/or utility dispatch related experience.

• Skills/Abilities:

  • Office Suite

  • SAP

  • Dispatch Software

Competencies

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or external)

• Communication

• Collaboration

• Leadership (people managers/leaders)

Company:

CONNECTICUT NATURAL GAS CORPORATION

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Job Posting End Date:

June-10-2025