Public Engagement Manager

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

Role Overview

The Public Engagement Manager position will build and manage the public engagement function, providing broad stakeholder engagement, community relations, and coalition-building support to the Public policy team, with the objective of preserving the right to operate and building market expansion plans for delivery robot operations in the Los Angeles Metro.

Responsibilities

• Develop and execute a comprehensive community engagement strategy aligned with the Serve Robotics business goals, and ensure their effective implementation. 

• Be point of contact for stakeholder engagement and issues management at community meetings including town halls, regulatory hearings, etc.

• Coordinate with functional and technical team members as appropriate. 

• Monitor and analyze community sentiment, concerns, and feedback, and work with the Policy team to develop proactive strategies to address issues and maintain positive relationships

• Build and foster relationships with external stakeholders including, but not limited to, local elected officials, industry coalitions, community partners, regulatory bodies, and neighbors/landowners within Serve Robotics markets.

• Maintain internal community relations database, ensure all contact or activities are recorded, and run reports, as needed.

• Represent the organization at community meetings, events, and forums, serving as a spokesperson and advocate for Serve Robotics operations

• Develop and produce written and oral communications on Serve Robotics operations for public dissemination including one pagers, town halls, public testimony, etc.

• Provide regular reports and updates to senior management on community engagement activities, outcomes, and key performance indicators, as well as the performance and development of the community engagement team 

Qualifications

• 4+ Years of experience in community engagement, community organizing, public relations, stakeholder management, or related field.

• Bachelor’s degree.

• Proven ability to engage with internal and external stakeholders at all levels, including executives and build effective relationships. 

• Demonstrated success in developing and implementing community engagement strategies, preferably in the tech or micromobility sectors.

• Excellent communication, interpersonal, and public speaking skills, with the ability to engage diverse audiences and build consensus.

• Proficient in data analysis and reporting, with the ability to measure and communicate the impact of community engagement initiatives.

• Ability to travel semi frequently to project sites and attend community events