Operations Manager

Transdev is proud to offer: 
• Competitive compensation package of minimum $92,000 – maximum $102,000
Benefits include:
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

The above listed benefits are the Corporate office policy. Benefits vary by location.

• Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift
• Drive special projects and programs completion assigned by the Senior Operations Manager (SOM)
• May be assigned to attend meetings with the client to represent SOM or other functional managers
• Communicate clearly with the different stakeholders, both Transdev management and the client accordingly
• Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Participate in Lean/Kaizen, and other Operational Excellence initiatives
• Interpret metrics, finds opportunities and implements actions to drive results
• Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives
• Performs all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribes the necessary retraining; Manage and administer the performance-based pay program for all subordinate employees. Involve the SOM for managers’ evaluations
• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution
• Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs
• Responds to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy
• Interacts with and assists passengers as necessary 
• Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation
• Develops and schedules program work plan in accordance with specifications in conjunction with client staff; oversees daily operations and coordinates activities of program; determines priorities.
• Maintains routine records and performs a variety of clerical work activities related to the property operation
• Maintains high degree of confidentiality of all information
• All other duties as assigned

• Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams
• Preferred Education: Degree in Engineering, Operations, or a related field is a plus

• Knowledge of service area and ability to read a map/digital map directions
• Ability to use a computer to generate reports and schedules
• Ability to supervise others and make quality business decisions regarding operations
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong analytical skills and attention to details
• Travel up to 20% of the time

• Must be on call and responsive for 24/7 operations
• Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts

• Long periods of standing, walking, and sitting
• Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders
• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
• May work in extreme heat and cold, and in damp environment with moderate noise
• Work is  occasionally accomplished in an office or in a cubicle space equipped with a computer
• Must be able to occasionally lift and/or move up to 45 pounds
• Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

• Must be 21 years of age
• All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program