Transdev

Service Delivery Manager

North Las Vegas, NV, US

In-personFull time roleSenior Level

15 days ago

About the Job

Service Delivery Manager – SDM

Transdev is proud to offer:

Competitive compensation package of $75,000 - $95,000 annual salary

Benefits include:

Vacation: minimum of two 2 weeks
Sick days: 5 days
Holidays: 10 days; 6 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy

Our Service Delivery Manager is responsible for the following:

The Service Delivery Manager is a key member of the extended local leadership team by providing 24/7 management presence to frontline operations staff.
Monitors and evaluates daily Operations activities and employee’s performance including missed runs, on-time statistics, total work and pay hours, customer complaint data, attendance, accident data, and other operations related functions.
Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damages are kept to a minimum and failures are corrected.
Responsible for implementation and support of business-critical operations technologies (VDS, Zonar,AVL etc) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools into the operating environment.
Responsible for managing the location’s performance, make best practices recommendations, train on technology solutions, and facilitate the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations.
Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations.
Develops manpower requirements for Window, Yard Supervisors, and assists with evaluating patterns for revisions.
Develops procedure manuals for Window, Yard Road Supervisors, and Drivers. Holds routine meetings with Window and Yard Supervisor staff to respond to service issues and keep staff abreast of customer or company changes and requirements.
Completes necessary daily and/or weekly reports for company and client to ensure Service Quality.
Tracks and maintains employee attendance, Zonar and VDS systems.
Recommends and disciplines operations personnel.
Informs Division Manager of potential risks in the operation.
Ensures staff are well trained and being successful.
Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations.
Responsible for maintaining positive employee and labor relations including regular engagement with frontline operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction.
Performs all other duties as assigned and may assist with other areas based on location needs.

To qualify as a Service Delivery Manager, you’ll need the following:

A high school diploma or equivalent
Must be skilled in customer service delivery, problem-solving, and decision-making.
Excellent communication and negotiation skills, ability to influence without authority.
Must have a working knowledge of ADA law and ADA service requirements.
To be dependable and proficient in time management, meeting deadlines, and multi-tasking.
To be able to work a flexible schedule which may include weekends
To have a working knowledge of the Trapeze scheduling software
A minimum of three years of Supervisory experience
Exceptional customer service skills and professional Customer-focused telephone manners

Work Environment:

This position requires working in an office setting as well as in the field to monitor and support bus operations.
Must be available to work a flexible schedule, including nights, weekends, and holidays as required.
Must be able to work a flexible schedule that can require changes with minimal notice to meet the expectations of the business needs.
Shifts may be required to be covered at one of several work locations to include both our IBMF and SMF yards.
May require responding to emergencies or service disruptions outside of regular business hours and will require the need to respond to work related messages and emails outside of scheduled shifts.

Physical Requirements:

The essential functions of this position require the ability to:
• Work outside in varying temperature, weather, and humidity conditions• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise

•Must be able to work shifts or flexible work schedule as needed.

•The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

•Work environment will be a combination of both indoors and outdoors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and
candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview
process, please contact us.HR.TalentAcquisition@transdev.com

Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an
overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial
consideration without regard to race, sex, color, national origin, age, disability, veteran status genetic data, gender identity, sexual orientation,
religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy

About the Company

Transdev

Issy-les-Moulineaux, France

5000 +

Transdev is a leading public transport company, delivering high quality transportation services around the world. We offer integrated & multimodal mobility solutions that contribute to the development of territories & the well-being of their inhabitants. Our teams use our wealth of local knowledge and international experience to bring public transport services to the heart of communities. Because moving is essential to meet, work... or simply to live, our purpose is to empower freedom to move every day thanks to safe, reliable and innovative solutions that serve the common good. We are actively involved in the energy transition and bridging the social divide. We connect and reconnect people & communities, the rural to the urban, providing solutions tailored to the needs of our customers and passengers. We share and act for the collective, to contribute to the well-being of society and to create opportunities and progress. We care about people and the environment, in order to achieve reliable and sustainable mobility. We dare to take up challenges and step out of our comfort zone to always offer the best solutions and innovations in response to tomorrow's challenges. We are proud to make 11 million people travel daily across 5 continents. We are people serving people. And mobility is what we do.