Inside Sales Representative

The Inside Sales Representative is responsible for inbound and outbound calls and follow-up to ensure targeted profitable growth in support of the Commercial and Industrial lines of business. This involves engaging in all new development activities of an assigned book of business.

 

Key Responsibilities:

·  Prospect & Qualify Leads

• Conduct outbound calls and respond to inbound inquiries.
• Identify decision-makers and service needs.

·  Present & Sell Services

• Deliver effective pitches and service proposals.
• Close new business and meet sales targets.

·  Manage CRM & Pipeline

• Log all activity, track follow-ups, and update status in CRM.

·  Coordinate with Operations

• Ensure smooth service setup with ops teams.

·  Track Contract Expiration Dates

• Obtain expiration dates

·  Provide Excellent Customer Service

• Respond quickly and professionally to all inquiries.

·  Stay Informed

• Maintain knowledge of GFL services, pricing, and competitors.

·  Prospecting & Cold Calling – 40%

• Outbound calls, emails, and lead generation efforts.

·  Lead Qualification & Follow-Up – 20%

• Discovery calls, contract date tracking, and consistent follow-up.

·  Proposal Creation & Closing – 15%

• Preparing quotes, handling objections, and finalizing sales.

·  CRM Updates & Admin Tasks – 10%

• Logging activity, updating pipeline, managing tasks in Wishes 360.

·  Coordination with Ops & Field Teams – 10%

• Aligning with operations for service setup and account handoff.

·  Training & Product Knowledge – 5%

• Staying current on pricing, services, and competitive insight

Qualifications:

•  High School diploma or GED. 
•  One (1) or more years of sales and/or customer service experience
•  Microsoft Office experience
• Strong phone communication – Clear, confident, and persuasive.
• CRM experience – Accurately track leads, follow-ups, and pipeline activity.
• Industry knowledge – Understand dumpster sizes, pricing, and service options.
• Lead qualification skills – Ask the right questions and uncover decision-makers.
• Follow-up discipline – Persistent and organized in closing business.
• Quota-driven mindset – Motivated by targets, activity, and results.
• Script & talk track execution – Delivers a compelling value pitch.
• Team player – Collaborates well with sales, ops, and support teams.
• Strong time management – Prioritizes daily tasks and manages pipeline.
• Positive, competitive attitude – Driven, coachable, and eager to win

Knowledge, Skills & Abilities
•    Ability to generate and manage leads, opportunities and contract negotiations
•    Effective influential, selling, and closing skills 
•    Ability to communicate effectively with internal and external customers
•    Strong work ethic, demonstrating integrity, trust, and maintain confidentiality
•    Ability to be a self-starter capable of working effectively in a team environment or as an individual contributor 
•    Excellent analytical, attention to detail, and problem-solving skills
•    Ability to read, write, and comprehend reports and associated documents
•    Ability to understand and follow oral and written instructions
•    Ability to prioritize workload and meet time sensitive deadlines
•    Business acumen and ability to work effectively across various teams and levels 
•    Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement
•    Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
•    Ability to exert muscle force to lift, push, pull or carry objects 
•    Ability to coordinate two or more limbs (for example: two arms, two legs, or one leg and one arm) while sitting or standing
•    Ability to make simple and repeated movements of the fingers, hands, and wrists
•    Knowledge of proper lifting techniques
•    Ability to follow all company safety policies and procedures
 

#GFLTalent

 

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com