Eurofins

Laboratory Client Relations Executive - Eurofins Built Environment Testing - Glendale, Pomona, Tustin or San Diego

Glendale, CA, US

In-personFull time roleEarly Career

2 days ago

About the Job

Client Relations Executives are the primary point of contact for all Eurofins Built Environment Testing clients. They should be well spoken, knowledgeable, responsive, and proactive in communicating with clients to provide total client satisfaction. We are looking for a candidate in the Southern California area within commuting distances to either Glendale, Pomona, Tustin or San Diego.

Essential Duties and Responsibilities:

Must have a deep understanding of the internal operational capabilities and limitations and be well versed in the service capability matrices of the various lab locations.
Participate in the overall sales process of creating accounts through direct discussions with clients and in coordination with the Sales Team
Manage and provide timely responses to client inquires and ensure resolution of issues or complaints related to the management of projects and status of work in progress.
Responsible for maintaining clients’ accounts with up-to-date account preference information.
Work closely with Laboratory Support to ensure proper receipt and login of samples.
Have the ability to answer common technical questions, facilitate problem resolution, and coordinate technical details with the laboratory staff.
Develop strong business relationships and familiarity with clients to further enhance client service and sales.
Ensure that clients receive the proper sampling supplies by coordinating requests for products.
Generate weekly metrics and provide feedback/input on client concerns/satisfaction to upper management to help monitor client retention

About the Company

Eurofins

Luxembourg, Luxembourg

5000 +

<div class="org-about-module__description"> <div id="ember58" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Since 1987, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a network of independent companies in 62 countries, operating over 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Ever since its IPO on the French stock exchange in 1997, Eurofins has been one of the fastest growing listed European companies.</span></div> </div> <div class="org-about-module__content-improvement"> <div class="org-about-module__content-box"> </div> </div>