Parts Advisor - Jeddah

Job Summary: 

Facilitate the parts operations in the Center in terms of manpower and facility to achieve the targets in areas of customer satisfaction, customer retention and productivity by adhering to the company’s vision, mission and values and applying the standard operating procedures. 

Responsibilities:

• Ability to greet customers, establish rapport, determine, and attend to customers’ needs.
• Ability to match customers’ needs with appropriate parts or services.
• Knowledge of and ability to monitor inventory in order to determine which parts require special ordering.
• Knowledge of parts counter procedures, such as requiring prepayment for special orders.
• Ability to search part numbers or to use the computer and standard catalogs.
• Ability to monitor bins and determine which parts need reordering.
• Ability to accurately track parts.
• Ability to monitor lost sales for inventory control.
• Knowledge of procedures for ordering special parts or parts with no published part numbers.
• Ability to identify and acknowledge the receipt of warranty (used) parts.
• PC skills and experience using DMS and CRM software.
• Exceptional verbal and written communication skills.
• Highly organized, detail oriented, and able to thrive in a fast paced, changing environment.
• Devotes maximum attention and effort to providing the highest levels of customer service.
• Feels a personal sense of achievement when customers are delighted.
• Understands and anticipates customer needs and works tirelessly to meet them.
• Willing to go above and beyond the call of duty to help customers and resolve their problems.
• Thrives on ensuring that the customer experience is the best it can be.
• Sees customer complaints firstly as opportunities to create customer satisfaction.
• Driven to make sure every customer feels valued.
• Contributes to managing inventory and ordering parts and works to meet customers’ needs.
• Must know which parts are in inventory, require reordering, or must be specially ordered.
• Assists the Parts Manager in resolving discrepancies between the computer inventory and the actual parts available in bins.
• Must research the availability of certain parts, either within the dealership or from other sources as necessary and must be able to search part numbers using the computer or standard catalogs.
• Is aware of seasonal requirements for parts and of requirements for parts that arise as a result of recalls or specials in the Service Department.
• Identify opportunities to enhance the customer experience
• Ability to advise and educate customers in a way they can understand.

Required skills & qualifications: 

• Bachelor’s Degree or Equivalent
  
• Minimum 1 - 2 years experience in parts operations area
• Time Management: Managing one's own time and the time of others.
• Monitoring: Monitoring/Assessing performance of self, other individuals, or organizations to make improvements or take corrective action.
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Inter-Personal Skills: Should possess high level of people handling with ability to analyze and identify the complex nature of the problem.
• Good Communication Skills: (Listening and Questioning) Proven ability to communicate and determine customers’ needs and to sell the dealership's parts and service capabilities based on features, advantages and benefits.
• Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Computer Skills: Job requires the knowledge in worksheets, word processing, presentation and database management.
• Good Judgement Skills and Decision Making, Social Perceptiveness.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• After Sales Related Skills: Persuasive, Able to deal with stress, patient, persistent. Should have automotive and technical knowledge (pre-diagnostic questioning, trouble-shooting, etc).