Senior Field Service Engineer - Germany

Your mission
Welcome to your new role, as our next Senior Field Service Engineer!
You will have a wide array of responsibilities, such as:

• Interface between our customers and Sungrow
• Take ownership of dispatched customer issues.
• Provide technical guidance and mentorship to junior field engineers and technicians.
• Assist in coordinating field service schedules and resource allocation.
• Participate in strategic planning and process improvement initiatives.
• Lead small project teams or regional service efforts as assigned.
• Provide service and customer support during field visits or dispatches.
• Run diagnosis on errors or technical problems.
• Deliver support and contribute service solutions for our customers.
• Perform all on site installation, repair, maintenance and test tasks as well upgrades or rework activities.
• Support the Project Management during commissioning and site acceptance services.
• Follow operational procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable health and Safety instructions and regulations.
• Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.

As you can see, many different tasks and aspects await, you won`t get bored! Your profile

• Training as an electrical technician, master electrician (Elektrotechnikermeister HWK) or electrician with relevant professional experience of at least 2 years
• Experience with medium-voltage switchgear, string inverters, central inverters
• Experience with configuring network interfaces and communication protocols
• Must have German & English language skills at least on C1
• Willing to work on call duty.
• Experience with Battery Storage solutions is beneficial
• Experience dealing with customers in critical situations.
• Willingness to travel
• Driving license is extremely important to the job

Why us?
This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right? 
But the true topic for this decade lies in energy！ 
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:   

• Opportunities for Career advancement   
• Bonus payment based on pre-agreed and signed KPI agreements   
• A multinational team awaits You with lots of european and transeuropean exchange!
• Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions    
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!