EnPhase Energy
Customer Support Engineer - JapaneseNew
Bengaluru, KA, IN
In-personFull time roleEarly Career
About 15 hours ago
About the Job
- Enphase support teams work 24*7 and 365 days a year. The candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours.
- Conduct remote troubleshooting of Enphase products.
- Troubleshoot, approve and execute warranty claims.
- Provide pre-sales information about Enphase products.
- Assist with the activation of new Enphase sites as needed.
- Document all activity in a central CRM/Help Desk software platform.
- Coordinate with Enphase Engineering the tracking of field issues, and subsequent product modifications or logging product bugs in a central database.
- Assist other team members with troubleshooting and/or administrative tasks as needed.
- Follow departmental conventions and procedures.
- Participate in ongoing training/education of industry standards and Enphase product-specific information.
- Professionally represent Enphase via all communications mediums.
- Abide by all company policies and standards of conduct contained in the Enphase Energy employee manual.
- Perform other duties as assigned.
- Bachelor's degree in Engineering or equivalent
- A minimum of 1 year experience in supporting customers in a Tech Support or Customer Support role.
- Good interpersonal skills and proven ability to build rapport and establish/maintain working relationships with customers, peers, and managers.
- Fluency in English AND Japanese is essential.
- Excellent oral, written, and interpersonal communication skills.
- Process-focused, highly organized, and comfortable in a fast-paced, results-driven environment.
- Engaging, confident, and energetic telephone personality.
- Computer literate (PC skills essential, Mac OS desirable).
- A general understanding of electrical concepts, AC & DC circuits, electrical or electronics background - highly desirable.
- Exposure to solar/PV-related environments - desired.
- A challenging position in a dynamic and rapidly growing international company in the photovoltaic industry.
- Competitive salary plus additional benefits such as quarterly bonus and company stocks.
- A great work environment in teams with colleagues from various countries worldwide.
- Initial training, as well as continuing professional development.
- Must be willing to work fully remotely.
About the Company
EnPhase Energy
Petaluma, CA, USA
251-500
At Enphase, we think big. We’re on a mission to bring solar energy to the next level, one where it’s ready to meet the energy demands of an entire globe. As we work towards our vision for a solar-powered planet, we never lose sight of the three commitments that have guided us from the beginning: innovation, quality, and responsibility. We’ve always pushed the boundaries of solar technology, ever since our founders took one look at a string inverter and knew they could do better. We’re still at it. We’re passionate about developing new technologies that make energy more intelligent, more connected, and more cost effective than ever before. Mission To deliver technology solutions that make clean energy affordable, reliable and accessible to all. Values We are experts in our discipline and love what we do We are passionate about winning We have high aspirations and set bold goals We are enthusiastic about delivering the best customer experience We are open, honest, transparent and respectful with our colleagues Vision The world's leading clean energy solution provider We're changing energy. Come join us.
Similar Jobs
Engineer - Customer Service - French
Engineer - Customer Service - French
- Enphase energy
- Bengaluru, KA, IN
- In-person
- Full time role
Pioneering advanced solar solutions for a sustainable, solar-powered planet.
About 1 year ago
Sales Support Engineer
Sales Support Engineer
- Hitachi energy
- Beijing, Beijing, CN
- In-person
- Full time role
Advancing sustainable energy systems towards a carbon-neutral future.
2 days ago
Engineer - Customer Service - Spanish
Engineer - Customer Service - Spanish
- Enphase energy
- Bengaluru, KA, IN
- In-person
- Full time role
Pioneering advanced solar solutions for a sustainable, solar-powered planet.
4 months ago
Engineer - Customer Service
Engineer - Customer Service
- Enphase energy
- Bengaluru, KA, IN
- In-person
- Full time role
Pioneering advanced solar solutions for a sustainable, solar-powered planet.
2 months ago
Customer Support Technician
Customer Support Technician
- Enphase energy
- United States
- In-person
- Full time role
Pioneering advanced solar solutions for a sustainable, solar-powered planet.
About 1 month ago
Engineer - Customer Service - German
Engineer - Customer Service - German
- Enphase energy
- Bengaluru, KA, IN
- In-person
- Full time role
Pioneering advanced solar solutions for a sustainable, solar-powered planet.
10 days ago
Energy Consultant - German
Energy Consultant - German
- Enphase energy
- Bengaluru, KA, IN
- In-person
- Full time role
Pioneering advanced solar solutions for a sustainable, solar-powered planet.
10 days ago
Support Engineer - First Line Technical Support
Support Engineer - First Line Technical Support
- Rubicon
- Cape Farms, Cape Town, WC, ZA
- In-person
- Full time role
AI-driven tech to optimize waste management and boost environmental sustainability.
8 days ago
Technical Support Engineer
Technical Support Engineer
- Charge point
- Radstadt, Salzburg, AT
- In-person
- Full time role
Empowering widespread EV adoption with the world's largest open charging network.
3 days ago
Technical Support Engineer
Technical Support Engineer
- Charge point
- Germany
- In-person
- Full time role
Empowering widespread EV adoption with the world's largest open charging network.
3 days ago