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Enpal

Customer Service Specialist (w/m/d)

Cairo, Cairo Governorate, EG

In-personFull time roleEarly Career

4 days ago

About the Job

Als First Level Customer Support Agent bist du die Stimme von Enpal – freundlich, hilfsbereit und lösungsorientiert. Du beantwortest Fragen, löst einfache Anliegen und begleitest unsere Kunden durch ihre Anliegen, damit sie sich stets gut betreut fühlen.

Kundensupport & Kommunikation

  • Du bietest erstklassigen Support per Telefon, E-Mail oder Chat.
  • Du kommunizierst direkt und positiv mit Kunden, um einfache technische oder servicebezogene Fragen zu lösen.
  • Du dokumentierst Anfragen sorgfältig und sorgst für zeitnahe Rückmeldungen.

Problemlösung & Weiterleitung

  • Du nutzt interne Tools zur Analyse und Fehlerbehebung.
  • Du leitest komplexere Fälle an die zuständigen Teams weiter.
  • Du gibst Feedback, um Prozesse und die Kundenerfahrung kontinuierlich zu verbessern.

Teamarbeit & Aufbauarbeit

  • Du arbeitest eng mit Kolleg:innen und Teamleads zusammen.
  • Du nimmst regelmäßig an Schulungen und Trainings teil.
  • Du gestaltest aktiv die Abläufe und die Teamkultur am neuen Kairo-Standort mit.

About the Company

Enpal Logo

Enpal

Berlin, Germany

1001-5000

<p><span>Clean energy for everyone - that is our dream at Enpal. </span><span>Whether renting or buying, we offer the solar solution in an uncomplicated, quick and flexible manner. </span><span>From the solar system, the power storage to the wallbox and the intuitive app, we at Enpal offer the worry-free package. </span><span>Biggest advantage: Enpal gives you six months to decide on the rental or purchase option. </span><span>Maximum flexibility is guaranteed at a fixed price and without a deposit or reservation fee. </span><span>We want to build the largest renewables community in Europe. </span><span>According to the motto &ldquo;digital, decentralized and 100% renewable&rdquo;, our heart beats for the rapid development of a unique company and the fight against the climate crisis. </span><span>We are only just beginning our journey to becoming the largest energy company in Europe. </span><span>That's why we're looking for talented people who will accompany us on this path, leave their mark and celebrate successes with us. </span><span>With us you will find a dynamic working environment, as well as the space to develop yourself and use your strengths. </span><span>As the first green unicorn in Germany and the fastest-growing energy company in Europe (FT1000 Ranking 2022 by Financial Times &amp; Statista), we are continuing to advance our mission of green energy for everyone. </span><span>Be part of this success story and change the world together with us! </span><span>Apply now: www.enpal.de/jobs</span></p>

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