Your mission Welcome to this new opportunity at Sungrow Bulgaria! We are building a new team in Sofia and this would be the most exciting time to join us on the edge of something new! If that sounds interesting and challenge is something that drives you, then don't hesitate to apply! Your main tasks in this role would be: <ul><li>Deliver support and contribute service solutions for Sungrow customers as point of contact.</li><li>Support Field Service Team activities onsite for failure research and corrective maintenance.</li><li>Coordinate Onsite activities In cooperation with Field Service Manager.</li><li>Project Management for commissioning services.</li><li>Negotiate and work on customer contracts for Service level agreements.</li><li>Ensure operational procedures, processes and practices are well defined, documented and consistently applied, registered and followed for the country.</li><li>Ensure up-to-date documentation and processes for existing and coming service contracts and agreements.</li><li>Take care about Health &amp; Safety on behalf of service for the country and ensure all team members follow the regulation.</li><li>Contribute proactively to new service concepts, developments and improvements, turning service from cost center to profit center.</li><li>Support EMEA Service Management by participating in improving overall activities and processes how to improve customer service and become more effective and getting better brand recognition from customers.</li><li>Support EMEA Service Management by running regular analysis reports and start corrective activities.</li><li>Support EMEA Sales by attending and participating exhibitions.</li><li>Support Commissioning, Logistics, Warehouse etc.</li><li>Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.</li><li>Take responsibility for customer escalations and act as a point of escalation.</li><li>Take over randomly on call duties, partly on weekends.</li></ul> Your profile <ul><li>You are seeking your next step in your career, you like being outdoors, erecting great projects and be part of the idea of a "Clean power for all"!</li><li>Several years’ experience working in similar function.</li><li>Experience In working with contracts and contract negotiations.</li><li>Basic Project management skills.</li><li>Hands on and onsite experience.</li><li>Experience In establishing processes.</li><li>Experience with H&amp;S regulation of employing country.</li><li>Native Bulgarian and fluent English (minimum B2)</li><li>Soft skill for Interactivities between different departments and cultures.</li><li>Willing to take ownership and responsibility.</li><li>Willing to travel, national / International.</li></ul> Why us? <ul><li>Opportunities for Career advancement</li><li>Attractive Compensation &amp; Benefits</li><li>International Working Environment</li></ul>

The sun is the solution to most of our energy challenges. The ability to harvest solar power and deliver it where and when it is needed exists. We just need to start using it. Sungrow's cutting-edge technology for residential, commercial and large-scale energy generation plants utilizes state-of-the-art PV power generation and system integration technologies to harvest and store this abundant energy and thus provide clean power for all, today, tomorrow and beyond.

Regional Service Manager - Bulgaria

About the Job

About the Company

Sungrow

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