Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.<a href="https://www.woodmac.com/">WoodMac.com</a><a href="https://www.youtube.com/watch?v=Y4AVwhQJj_w&amp;t=10s">Wood Mackenzie Brand Video</a>Wood Mackenzie Values<ul><li>Inclusive – we succeed together</li><li>Trusting – we choose to trust each other</li><li>Customer committed – we put customers at the heart of our decisions</li><li>Future Focused – we accelerate change</li><li>Curious – we turn knowledge into action</li></ul>Role PurposeEntitlement Lead Specialist is responsible for providing operational support in ensuring product entitlement is correctly set up and maintained, and related systems are working effectively and continuing to meet the needs of the business. This role serves as key liaison between internal departments such as Research, Sales, Marketing, and Technology.Main ResponsibilitiesProduct Entitlement:<ul><li>Serve as a subject matter expert on entitlement policies and procedures</li><li>Lead and coordinate the operation and development of the entitlement system and processes used to deliver content and access to clients</li><li>Ensure that content and tools published on the portal are correctly entitled and accessible to clients in line with their subscriptions</li><li>Work closely with Research Operations and Product Teams to fully define requirements for the introduction of new or enhancements of existing products and content</li><li>Partner with key stakeholders including Sales, Finance, Technology to investigate and resolve entitlement-related issues</li><li>Ensure specific actions are delivered within the accepted timeframes of each project</li><li>Work with Product Teams to ensure entitlement is signed off and periodically reviewed</li><li>Troubleshoot issues in accordance with agreed SLAs/KPIs and escalation procedures</li><li>Provide day-to-day support for other entitlement-related queries and requests</li><li>Act as an SME on specified projects, ensuring the needs of the Entitlement team and wider Sales team are represented, and ensuring core tasks are fully delivered</li></ul>Process Definition &amp; Improvement:<ul><li>Ensure processes are clearly documented, maintained, with user guides created and shared where appropriate</li><li>Participate in the design and delivery of internal training, as well as provide ad hoc learning support to the business</li><li>Support ongoing process and system improvement activity, including gathering internal user feedback, as well as participating in design, implementation, testing and rollout activities</li><li>Identify and implement process improvements to optimise entitlement accuracy and efficiency</li><li>Train and support junior staff or other departments on entitlement protocols</li><li>To continually encourage best practice use of systems and processes by the business</li></ul>Knowledge and ExperienceCandidates should be confident and professional with 5+ years' experience of working in either a client-facing or process-driven environment.   A strong commercial focus and excellent organisational and IT skills, as well as flexibility and good time management are essential to succeed in this role.  Key Competencies<ul><li>A commitment to excellence, providing high-quality level of service to internal customers</li><li>Excellent problem-solving skills</li><li>Attention to detail and accuracy</li><li>Building and maintaining relationships</li><li>Facilitating prompt and seamless communication among team members</li><li>Managing multiple tasks, multiple contacts and co-ordination with multiple teams</li><li>Organising complex actions and ensuring that they are followed through</li><li>Strong organisation and planning skills and the ability to manage own workload within sometimes tight timescales</li><li>Excellent IT skills (Word, Excel, PowerPoint)</li><li>Strong working knowledge of entitlement or license management platforms (e.g. Salesforce, ServiceNow, Jira)</li></ul>About Wood MackenzieWood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.Expectations<ul><li>Build and maintain impactful relationships beyond our team</li><li>Strong communication skills with ability to present clear information</li><li>Ability to make timely decisions and take action</li><li>A high level of attention to detail</li><li>Good organisation and time management skills, with the ability to work autonomously</li><li>Ability to elicit stakeholder requirements</li><li>Confident, self-motivated, professional, proactive, and entrepreneurial</li></ul>We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment, but this may be subject to change in the future.  While this is expected to be a full-time role, part-time or flexible working arrangements will be consideredWood Mackenzie Values<ul><li>Inclusive – we succeed together</li><li>Trusting – we choose to trust each other</li><li>Customer committee – we put customers at the heart of our decisions</li><li>Future Focused – we accelerate change</li><li>Curious – we turn knowledge into action</li></ul>Equal OpportunitiesWe are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at <a href="http://www.eeoc.gov/">www.eeoc.gov</a> If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.

In the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made&nbsp;under mounting pressure.&nbsp; Now, more than ever, companies need reliable data, analytics and actionable insight. Wood Mackenzie is the&nbsp;leading global provider of data and analytics solutions&nbsp;for the renewables, energy and natural resources sectors . Wood Mackenzie&rsquo;s services&nbsp;include data, analytics, insight, events and consultancy.&nbsp; A trusted partner for over 50 years, Wood Mackenzie&rsquo;s team has over 2,300 experts across more than 30 global&nbsp;locations who cover the entire supply chain. Wood Mackenzie&rsquo;s data and analytics empowers energy producers, governments and financial institutions to be confident in&nbsp;their investment decisions in the face of rapidly evolving markets. Part of the Veritas group.

Lead Specialist, Entitlements

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.<a href="https://www.woodmac.com/">WoodMac.com</a><a href="https://www.youtube.com/watch?v=Y4AVwhQJj_w&amp;t=10s">Wood Mackenzie Brand Video</a>Wood Mackenzie Values<ul><li>Inclusive – we succeed together</li><li>Trusting – we choose to trust each other</li><li>Customer committed – we put customers at the heart of our decisions</li><li>Future Focused – we accelerate change</li><li>Curious – we turn knowledge into action</li></ul>Role PurposeEntitlement Lead Specialist is responsible for providing operational support in ensuring product entitlement is correctly set up and maintained, and related systems are working effectively and continuing to meet the needs of the business. This role serves as key liaison between internal departments such as Research, Sales, Marketing, and Technology.Main ResponsibilitiesProduct Entitlement:<ul><li>Serve as a subject matter expert on entitlement policies and procedures</li><li>Lead and coordinate the operation and development of the entitlement system and processes used to deliver content and access to clients</li><li>Ensure that content and tools published on the portal are correctly entitled and accessible to clients in line with their subscriptions</li><li>Work closely with Research Operations and Product Teams to fully define requirements for the introduction of new or enhancements of existing products and content</li><li>Partner with key stakeholders including Sales, Finance, Technology to investigate and resolve entitlement-related issues</li><li>Ensure specific actions are delivered within the accepted timeframes of each project</li><li>Work with Product Teams to ensure entitlement is signed off and periodically reviewed</li><li>Troubleshoot issues in accordance with agreed SLAs/KPIs and escalation procedures</li><li>Provide day-to-day support for other entitlement-related queries and requests</li><li>Act as an SME on specified projects, ensuring the needs of the Entitlement team and wider Sales team are represented, and ensuring core tasks are fully delivered</li></ul>Process Definition &amp; Improvement:<ul><li>Ensure processes are clearly documented, maintained, with user guides created and shared where appropriate</li><li>Participate in the design and delivery of internal training, as well as provide ad hoc learning support to the business</li><li>Support ongoing process and system improvement activity, including gathering internal user feedback, as well as participating in design, implementation, testing and rollout activities</li><li>Identify and implement process improvements to optimise entitlement accuracy and efficiency</li><li>Train and support junior staff or other departments on entitlement protocols</li><li>To continually encourage best practice use of systems and processes by the business</li></ul>Knowledge and ExperienceCandidates should be confident and professional with 5+ years' experience of working in either a client-facing or process-driven environment.&nbsp;&nbsp; A strong commercial focus and excellent organisational and IT skills, as well as flexibility and good time management are essential to succeed in this role.&nbsp; Key Competencies<ul><li>A commitment to excellence, providing high-quality level of service to internal customers</li><li>Excellent problem-solving skills</li><li>Attention to detail and accuracy</li><li>Building and maintaining relationships</li><li>Facilitating prompt and seamless communication among team members</li><li>Managing multiple tasks, multiple contacts and co-ordination with multiple teams</li><li>Organising complex actions and ensuring that they are followed through</li><li>Strong organisation and planning skills and the ability to manage own workload within sometimes tight timescales</li><li>Excellent IT skills (Word, Excel, PowerPoint)</li><li>Strong working knowledge of entitlement or license management platforms (e.g. Salesforce, ServiceNow, Jira)</li></ul>About Wood MackenzieWood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.Expectations<ul><li>Build and maintain impactful relationships beyond our team</li><li>Strong communication skills with ability to present clear information</li><li>Ability to make timely decisions and take action</li><li>A high level of attention to detail</li><li>Good organisation and time management skills, with the ability to work autonomously</li><li>Ability to elicit stakeholder requirements</li><li>Confident, self-motivated, professional, proactive, and entrepreneurial</li></ul>We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment, but this may be subject to change in the future.&nbsp; While this is expected to be a full-time role, part-time or flexible working arrangements will be consideredWood Mackenzie Values<ul><li>Inclusive – we succeed together</li><li>Trusting – we choose to trust each other</li><li>Customer committee – we put customers at the heart of our decisions</li><li>Future Focused – we accelerate change</li><li>Curious – we turn knowledge into action</li></ul>Equal OpportunitiesWe are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at <a href="http://www.eeoc.gov/">www.eeoc.gov</a>&nbsp;If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.&nbsp;&nbsp;

Lead Specialist, Entitlements

About the Job

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Wood Mackenzie

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