<div>Founded in 2009 and headquartered in the San Francisco Bay Area, Motiv is a leading manufacturer of medium duty, zero-emission electric trucks and buses. Motiv produces a range of vehicles; including step vans, shuttle buses, box trucks and work trucks, all of which eliminate tailpipe CO2 emissions and particulate matter, while offering drivers and passengers a more comfortable, healthier and safer ride. Motiv’s combination of operational cost savings and environmental performance helps customers meet increasingly stringent emissions and pollution standards as well as achieve their own Net-Zero, ESG or other climate impact-related pledges and commitments. </div>Job Summary: We are looking for a smart, enthusiastic EV Field Support Technician to join us in transforming an industry. In this position reporting to a Senior Customer Support Leader, you will ensure Motiv’s successful truck fleet deployments. You will work directly with Motiv’s Customer Support team. You are expected to develop expertise in the operation and debugging of Motiv’s electric powertrain to independently provide top quality Customer Support. The role is customer facing, necessitating strong customer service skills alongside exceptional “hands on” technical ability as indispensable attributes. This position is remote, to be filled in based on location. You will have primary responsibility for making sure Motiv- powered customer-deployed EVs remain ready-for-duty or return to duty ASAP, including diagnosis, customer situation assessment, solution determination, hands-on repair of issues and working with Customer Support leadership to reduce future rates of failure. Supervisory Responsibilities: ● None Duties/Responsibilities: ● Responsible for technical service and customer assistance during customer site visits, maintaining strong relationships with new and existing customers. ● Responsible for diagnosing, assessing, testing, troubleshooting, and repair and resolution of the issue on the customer vehicle, following Motiv’s quality standards and documenting and reporting any quality failures. ● Responsible for preparing diagnostic reports for management and providing updates on troubleshooting and repairs. ● Responsible for maintaining all company tools, equipment, and materials used during service calls. ● Expected to operate both company owned and customer-owned vehicles following proper driving laws and procedures. ● Expected to follow organizational field processes and protocols and to follow up with the technical team by sharing information and updates on the repair.● Review and analyze remote monitoring system data to perform performance log reviews, identifying performance-related concerns and vehicle utilization. ● Utilize remote monitoring system data for periodic log reviews, and to identify possible performance-related concerns as well as to study vehicle utilization and suggest improvements. ● Maintain company expectations regarding quality customer service and team performance. ● Expected proficiency with basic computer skills and learning adaptability for other IP based software systems including ERP/MRP, diagnostics and advanced engineering schematics. ● Travel as needed (up to 80%) for training and customer support responsibilities.Required Skills/Abilities:  ● Analytical approach to problem solving, while managing multiple issues at one time and adjust to rapidly changing priorities and schedules. ● Ability to translate own expertise in a practical and easily implementable way with maximum impact using the minimum of resources or formal processes. ● Knowledge of principles and processes for providing superior customer service. ● Excellent verbal and written communication skills in both French and English to effectively work with a wide range of stakeholders including customers, dealerships, body builders, sales &amp;amp; marketing, engineering, manufacturing, and supply chain personnel across Canada and in the United ‎States. Additionally, the ability to present to wider audiences, and thus provide information to the public in both languages is required. ● Advanced knowledge of electric mobility including components like high-voltage batteries and systems like cutting edge control technology, automotive systems and troubleshooting procedures. ● Understand and assess our internal operating systems using Motiv proprietary computer software. ● Able to analyze complex, terabyte vehicle data logs to determine and identify issues with subsystems under challenging timelines. ● Excellent interpersonal and customer service skills. ● Excellent organizational skills and attention to detail.● Proactive and independent with the ability to take initiative. ● Excellent time management skills with a proven ability to meet deadlines. ● Ability to work with minimal supervision while producing high-quality output in a timely manner. ● Ability to function well in a high-paced and at times stressful environment. ● High level of accuracy; ability to work with tight schedules and ambiguity in startup environment. ● Proficient with Microsoft Office Suite or related software. Education and Experience: ● Associates or bachelor’s degree in a technical, science or engineering field. ● 3–5 years’ experience working with relevant technologies. ● Experience with Controller Area Networks (CAN). ● Knowledge of high-voltage electrical systems. ● Strong knowledge of automotive product development systems and design disciplines.Physical Requirements: ● Prolonged periods of sitting at a desk and working on a computer ● Must be able to lift up to 35 pounds at times  Candidates only please; no recruiters.<div>Benefits &amp; Perks <ul><li style="font-family:helvetica , arial , sans-serif;font-size:14pt;">Medical, Dental, Vision, HSA, Health &amp; Dependent Care FSA, 401(k), Basic Life and AD&amp;D, Voluntary Life and AD&amp;D, EAP (Employee Assistance Program), Education Reimbursement, and more!</li><li style="font-family:helvetica , arial , sans-serif;font-size:14pt;">Generous PTO policy and 11 Paid Company Holidays.</li><li style="font-family:helvetica , arial , sans-serif;font-size:14pt;">Online, on-demand Training &amp; Development Programs.</li><li style="font-family:helvetica , arial , sans-serif;font-size:14pt;">Bicycle friendly, with bike storage available to all Foster City employees with a 5 minute walk to the scenic Bay Front.</li><li style="font-family:helvetica , arial , sans-serif;font-size:14pt;">Regular Happy Hours, Company Cultural Events, and more!</li></ul>   </div>

Founded in 2009, and headquartered in the San Francisco Bay Area, Motiv Power Systems is committed to freeing fleets from their dependence on fossil fuels. Motiv's EPIC (Electric Powered Intelligent Chassis) family is CARB certified and available for a number of different body configurations including walk-in vans, box trucks, work trucks, shuttle buses, school buses, trolleys, and other specialty vehicles. An EPIC chassis offers uncompromised performance and functionality without the pollution, noise, heat, and vibration of gasoline or diesel power. Motiv is a Ford eQVM-approved provider of all-electric chassis for commercial trucks and buses and benefits from engineering insights and support from Ford to ensure safety and reliability. With more than 750,000 miles logged in Fortune 50 fleet deployments throughout North America, the EPIC family eliminates 100% of vehicle emissions, dramatically reduces operating and maintenance costs, and creates a healthier environment for riders and communities, while also reducing driver fatigue.

EV Technician (Commercial)- Quebec

<div>Founded in 2009 and headquartered in the San Francisco Bay Area, Motiv is a leading manufacturer of medium duty, zero-emission electric trucks and buses. Motiv produces a range of vehicles; including step vans, shuttle buses, box trucks and work trucks, all of which eliminate tailpipe CO2 emissions and particulate matter, while offering drivers and passengers a more comfortable, healthier and safer ride. Motiv’s combination of operational cost savings and environmental performance helps customers meet increasingly stringent emissions and pollution standards as well as achieve their own Net-Zero, ESG or other climate impact-related pledges and commitments.&nbsp;</div>Job Summary: We are looking for a smart, enthusiastic EV Field Support Technician to join us in&nbsp;transforming an industry. In this position reporting to a Senior Customer Support Leader, you&nbsp;will ensure Motiv’s successful truck fleet deployments. You will work directly with Motiv’s&nbsp;Customer Support team. You are expected to develop expertise in the operation and debugging&nbsp;of Motiv’s electric powertrain to independently provide top quality Customer Support.&nbsp;The role is customer facing, necessitating strong customer service skills alongside&nbsp;exceptional “hands on” technical ability as indispensable attributes. This position is remote, to&nbsp;be filled in based on location. You will have primary responsibility for making sure Motiv-&nbsp;powered customer-deployed EVs remain ready-for-duty or return to duty ASAP, including&nbsp;diagnosis, customer situation assessment, solution determination, hands-on repair of issues&nbsp;and working with Customer Support leadership to reduce future rates of failure. Supervisory Responsibilities: ● None Duties/Responsibilities: ● Responsible for technical service and customer assistance during customer site&nbsp;visits, maintaining strong relationships with new and existing customers. ● Responsible for diagnosing, assessing, testing, troubleshooting, and repair and&nbsp;resolution of the issue on the customer vehicle, following Motiv’s quality standards&nbsp;and documenting and reporting any quality failures. ● Responsible for preparing diagnostic reports for management and providing updates&nbsp;on troubleshooting and repairs. ● Responsible for maintaining all company tools, equipment, and materials used during&nbsp;service calls. ● Expected to operate both company owned and customer-owned vehicles following&nbsp;proper driving laws and procedures. ● Expected to follow organizational field processes and protocols and to follow up with the technical team by sharing information and updates on the repair.● Review and analyze remote monitoring system data to perform performance log reviews, identifying performance-related concerns and vehicle utilization. ● Utilize remote monitoring system data for periodic log reviews, and to identify&nbsp;possible performance-related concerns as well as to study vehicle utilization and suggest improvements. ● Maintain company expectations regarding quality customer service and team&nbsp;performance. ● Expected proficiency with basic computer skills and learning adaptability for other IP&nbsp;based software systems including ERP/MRP, diagnostics and advanced engineering schematics. ● Travel as needed (up to 80%) for training and customer support responsibilities.Required Skills/Abilities:&nbsp; ● Analytical approach to problem solving, while managing multiple issues at one time and&nbsp;adjust to rapidly changing priorities and schedules. ● Ability to translate own expertise in a practical and easily implementable way with&nbsp;maximum impact using the minimum of resources or formal processes. ● Knowledge of principles and processes for providing superior customer service. ● Excellent verbal and written communication skills in both French and English to&nbsp;effectively work with a wide range of stakeholders including customers, dealerships,&nbsp;body builders, sales &amp;amp; marketing, engineering, manufacturing, and supply chain personnel across Canada and in the United ‎States. Additionally, the ability to present to&nbsp;wider audiences, and thus provide information to the public in both languages is&nbsp;required. ● Advanced knowledge of electric mobility including components like high-voltage&nbsp;batteries and systems like cutting edge control technology, automotive systems and&nbsp;troubleshooting procedures. ● Understand and assess our internal operating systems using Motiv proprietary computer&nbsp;software. ● Able to analyze complex, terabyte vehicle data logs to determine and identify issues with&nbsp;subsystems under challenging timelines. ● Excellent interpersonal and customer service skills. ● Excellent organizational skills and attention to detail.● Proactive and independent with the ability to take initiative. ● Excellent time management skills with a proven ability to meet deadlines. ● Ability to work with minimal supervision while producing high-quality output in a timely&nbsp;manner. ● Ability to function well in a high-paced and at times stressful environment. ● High level of accuracy; ability to work with tight schedules and ambiguity in startup&nbsp;environment. ● Proficient with Microsoft Office Suite or related software. Education and Experience: ● Associates or bachelor’s degree in a technical, science or engineering field. ● 3–5 years’ experience working with relevant technologies. ● Experience with Controller Area Networks (CAN). ● Knowledge of high-voltage electrical systems. ● Strong knowledge of automotive product development systems and design disciplines.Physical Requirements: ● Prolonged periods of sitting at a desk and working on a computer ● Must be able to lift up to 35 pounds at times&nbsp; Candidates only please; no recruiters.<div>Benefits &amp; Perks&nbsp;<ul><li>Medical, Dental, Vision, HSA, Health &amp; Dependent Care FSA, 401(k), Basic Life and AD&amp;D, Voluntary Life and AD&amp;D, EAP (Employee Assistance Program), Education Reimbursement, and more!</li><li>Generous PTO policy and 11 Paid Company Holidays.</li><li>Online, on-demand Training &amp; Development Programs.</li><li>Bicycle friendly, with bike storage available to all Foster City employees with a 5 minute walk to the scenic Bay Front.</li><li>Regular Happy Hours, Company Cultural Events, and more!</li></ul>&nbsp;&nbsp;&nbsp;</div>

EV Technician (Commercial)- Quebec

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About the Company

Motiv Power Systems

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