<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.<h2>Position Summary:</h2>Individuals serve as business experts within customer operations for business specific systems, processes and data, to plan and manage improvement initiatives. This could include statistical analysis, business case preparation, time study analysis, cost benefit analysis and return on investment analysis. Individuals have a level of business expertise and provide subject matter expertise for customer operations as well as other functional areas. They work on business-critical systems and/or processes. They design, revise and implement solutions to meet customer &amp; business needs. They exhibit autonomy in applying tools, methodologies and governance structures that align with business objectives for multiple departmental groups.  <h2>Responsibilities:</h2><ul><li>Provides / Serves as a central contact for technical expertise and business process guidance in the identification, analysis and resolution of problems and the advancement of opportunities.</li><li>Implements and integrates complex business changes across multiple, cross-functional depts.</li><li>Resolves complex system &amp; business process problems.  Analyzes and develops plan of action to correct or eliminate future issues.</li><li>Designs, revises and implements solutions to meet customer and business needs.   Works to integrate solutions into existing business processes. Helps to manage change and communications across multiple departments.</li><li>Prepares thorough and accurate technical and business management reports, effective correspondence, accurate documentation and well-maintained records.</li><li>Coordinates and manages subject matter experts from a variety of disciplines and support organizations to provide business and system requirements and validation for business &amp; IT projects</li><li>Responsible for establishing policy and procedures for specific system security in compliance with corporate IT standards.</li><li>Define and develop key metrics to measure system/business performance.   Lead data analysis and/or root cause investigation that are across multiple work groups or multiple systems.</li><li>Provide future direction to external vendors for development of products to resolve business issues.</li><li>Coordinate the development of the long-range and 5-year business plans, and budget for the department and assigned locations to ensure compliance with Company strategic plans.</li><li>Coaches and mentors business and technical consultants as needed.</li><li>Develops and maintains standards and best practices across multiple business units</li><li>Provides technical leadership and direction on a corporate or industry level in their field of expertise.</li><li>Designed, developed, tested, implemented, and monitored Robotic Process Automation (RPA)</li></ul><h2>Required/Basic Qualifications for Senior Level</h2><ul><li>Bachelor’s degree in Business, Information Technology, Communications, Mathematics, Statistics, Business Administration, Technical Business Administration or Other Related Degree</li><li>In addition to required degree, three (3) or more years related work experience</li><li>In lieu of Bachelor’s degree(s) AND three (3) or more years related work experience listed above, High School/GED AND seven (7) or more years related work experience</li></ul><h2>Required/Basic Qualifications for Lead Level</h2><ul><li>Bachelor’s degree in Business, Information Technology, Communications, Mathematics, Statistics, Business Administration, Technical Business Administration or Other Related Degree</li><li>In addition to required degree, nine (9) or more years related work experience</li><li>In lieu of Bachelor’s degree(s) AND three (3) or more years related work experience listed above, High School/GED AND fifteen (15) or more years related work experience</li></ul><h2>Desired Qualifications:</h2><ul><li>Graduate degree</li><li>Technical knowledge and experience with SQL, Power BI, Power Apps, RPA, and HANA</li><li>Advanced Excel capabilities</li><li>Proven ability to deliver clear, engaging presentations</li><li>Experience in the utility industry.</li><li>Behavioral Competencies: - Innovating Change - Collaborating and working with others - Problem Solving / Decision Making - Delivering Results</li><li>Good Working knowledge of T&amp;D work processes</li><li>Budget or financial analysis experience</li><li>Skilled in project management theories and principles.</li><li>Skilled in practices of planning, data analysis, evaluating alternatives, and preparing and presenting recommendations</li><li>Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.</li><li>Excellent written and oral communication skills.</li><li>Excellent problem solving and analysis skills</li><li>Negotiation and conflict management skills</li><li>Demonstrated leadership within Duke Energy.</li></ul><h2>Working Conditions</h2><ul><li>Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.</li></ul>Travel RequirementsNot required<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>NoPosting Expiration DateFriday, August 22, 2025All job postings expire at 12:01 AM on the posting expiration date.<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

<div class="org-about-module__description">
<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America&rsquo;s largest energy holding companies. The company&rsquo;s electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear. Our team is available Monday to Friday from 8 a.m. to 5 p.m. EST. If you suspect an emergency, please call 911.</div>
</div>
<div class="org-about-module__content-improvement">
<div class="org-about-module__content-box">&nbsp;</div>
</div>

Senior or Lead Business and Technical Consultant - Customer Billing Tax Team

<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.<h2>Position Summary:</h2>Individuals serve as business experts within customer operations for business specific systems, processes and data, to plan and manage improvement initiatives.&nbsp;This could include statistical analysis, business case preparation, time study analysis, cost benefit analysis and return on investment analysis.&nbsp;Individuals have a level of business expertise and provide subject matter expertise for customer operations as well as other functional areas. They work on business-critical systems and/or processes.&nbsp;They design, revise and implement solutions to meet customer &amp; business needs. They exhibit autonomy in applying tools, methodologies and governance structures that align with business objectives for multiple departmental groups.&nbsp;&nbsp;<h2>Responsibilities:</h2><ul><li>Provides / Serves as a central contact for technical expertise and business process guidance in the identification, analysis and resolution of problems and the advancement of opportunities.</li><li>Implements and integrates complex business changes across multiple, cross-functional depts.</li><li>Resolves complex system &amp; business process problems.&nbsp; Analyzes and develops plan of action to correct or eliminate future issues.</li><li>Designs, revises and implements solutions to meet customer and business needs.&nbsp;&nbsp; Works to integrate solutions into existing business processes. Helps to manage change and communications across multiple departments.</li><li>Prepares thorough and accurate technical and business management reports, effective correspondence, accurate documentation and well-maintained records.</li><li>Coordinates and manages subject matter experts from a variety of disciplines and support organizations to&nbsp;provide business and system requirements&nbsp;and validation for&nbsp;business &amp; IT projects</li><li>Responsible for establishing policy and procedures for specific system security in compliance with corporate IT standards.</li><li>Define and develop key metrics to measure system/business performance.&nbsp; &nbsp;Lead data analysis and/or root cause investigation that are across multiple work groups or multiple systems.</li><li>Provide future direction to external vendors for development of products to resolve business issues.</li><li>Coordinate the development of the long-range and 5-year business plans, and budget for the department and assigned locations to ensure compliance with Company strategic plans.</li><li>Coaches and mentors business and technical consultants as needed.</li><li>Develops and maintains standards and best practices across multiple business units</li><li>Provides technical leadership and direction on a corporate or industry level in their field of expertise.</li><li>Designed, developed, tested, implemented, and monitored Robotic Process Automation (RPA)</li></ul><h2>Required/Basic Qualifications for Senior Level</h2><ul><li>Bachelor’s degree in Business, Information Technology, Communications, Mathematics, Statistics, Business Administration, Technical Business Administration or Other Related Degree</li><li>In addition to required degree, three (3) or more years related work experience</li><li>In lieu of Bachelor’s degree(s) AND three (3) or more years related work experience listed above, High School/GED AND seven (7) or more years related work experience</li></ul><h2>Required/Basic Qualifications for Lead Level</h2><ul><li>Bachelor’s degree in Business, Information Technology, Communications, Mathematics, Statistics, Business Administration, Technical Business Administration or Other Related Degree</li><li>In addition to required degree, nine (9) or more years related work experience</li><li>In lieu of Bachelor’s degree(s) AND three (3) or more years related work experience listed above, High School/GED AND fifteen (15) or more years related work experience</li></ul><h2>Desired Qualifications:</h2><ul><li>Graduate degree</li><li>Technical knowledge and experience with SQL, Power BI, Power Apps, RPA, and HANA</li><li>Advanced Excel capabilities</li><li>Proven ability to deliver clear, engaging presentations</li><li>Experience in the utility industry.</li><li>Behavioral Competencies: - Innovating Change - Collaborating and working with others - Problem Solving / Decision Making - Delivering Results</li><li>Good Working knowledge of T&amp;D work processes</li><li>Budget or financial analysis experience</li><li>Skilled in project management theories and principles.</li><li>Skilled in practices of planning, data analysis, evaluating alternatives, and preparing and presenting recommendations</li><li>Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.</li><li>Excellent written and oral communication skills.</li><li>Excellent problem solving and analysis skills</li><li>Negotiation and conflict management skills</li><li>Demonstrated leadership within Duke Energy.</li></ul><h2>Working Conditions</h2><ul><li>Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.</li></ul>Travel RequirementsNot required<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>NoPosting Expiration DateFriday, August 22, 2025All job postings expire at 12:01 AM on the posting expiration date.<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

Senior or Lead Business and Technical Consultant - Customer Billing Tax Team

About the Job

About the Company

Duke Energy

Similar Jobs

Sales Specialist

Sales Specialist

Senior Technical Project Manager

Senior Technical Project Manager

Technical Support (Design)

Technical Support (Design)

Senior Specialist, Solution Architect ERP

Senior Specialist, Solution Architect ERP

Sales Hunter Account Executive – Environmental

Sales Hunter Account Executive – Environmental

Lead Analyst - Customer Billing

Lead Analyst - Customer Billing

Analyst - Customer Billing

Analyst - Customer Billing

IS ERP Solution Architect Source-to-Pay (f/m/d)

IS ERP Solution Architect Source-to-Pay (f/m/d)

Technical Customer Service Representative

Technical Customer Service RepresentativeNew

Senior Lead Engineer

Senior Lead EngineerNew