The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy &amp; Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.Role OverviewAn exciting opportunity for a motivated candidate to join an experienced team charged with the implementation and support of Trading Systems supporting from a Level 2 Support perspective. This is a high profile business facing role that works with the core technologies that make TPICAP the leader in the electronic trading business.  You will be joining a highly adaptable and self-motivated team of employees, implementing and supporting our Trading Applications.  The rewards of your hard work, initiative and innovation will be internal and interdepartmental growth opportunities.The candidate will be focused on day-to-day support and implementation of TP/ICAP trading systems, documentation and creation of new tools.  The candidate will need to maintain and develop internal customer relationships.  The candidate will take system design direction from senior engineers and senior development staff.Role Responsibilities<ul><li>Monitors and oversees all trading application functionality and the performance of system environment.</li><li>Acts as second level support that troubleshoots incidents and requests escalated by the business.</li></ul><ul><li>Caters to installation requests coming from QA and Development groups that range from bug fixes, upgrades and enhancements of trading applications in accordance to established and documented baselines, policies and procedures.</li><li>Builds up the trading application with all the required third party tools and application in staging and production environments.</li></ul><ul><li>Writes scripts using Shell, Perl, Powershell and SQL to automate installation, monitoring and gathering of relevant data that serve as tools to check the health of the system.</li><li>Creates documentation that describes application setup and procedure on how to accomplish a task (Runbooks for installation procedure, Remedies to Known Application Problems and Trouble Shooting Steps).</li><li>Attends meetings and conference calls that discuss production issues, scheduled production change or upcoming projects.</li><li>Manage and perform Changes through the Change lifecycle. Submits request and change control forms to document the change done in both Non Production and production environments. Follows up the status of each request until it is completed.</li><li>Responsible for managing the ticket queues and playing part in the Incident Management process and troubleshooting Application issues within an Incident life cycle.</li><li>Understanding and evidence of following the ITIL Framework support model for Change, Incident, Request and Problem management</li></ul>Experience / CompetencesEssential<ul><li>Windows Server operating systems</li><li>Unix / Linux – Preferably power user level</li><li>SQL (T-SQL, SQL Server Management Services)</li><li>Working knowledge of networking tools (e.g. ssh, sftp, traceroute)</li><li>Shell Scripting (PowerShell, Bash, Perl)</li><li>Strong grasp of Change management process</li><li>Demonstrate strong experience in Monitoring / Observability tooling</li><li>Strong grasp of ITIL based support process. Incident escalation etc</li><li>Strong analytical and problem solving skills as well as documentation skills, to include solid experience in deploying software and writing functional procedures</li></ul>Desired<ul><li>Automation tools (Ansible, TFS, Jenkins)</li><li>Knowledge of HTML, Javascript and CSS preferred</li><li>Some experience with SQL language and Databases a major plus</li></ul>Job Band &amp; Level<ul><li>Professional / Level 4</li></ul>#LI-Hybrid #LI-ASONot The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.Company StatementWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. LocationPhilippines - A.T. Yuchengco Centre - Taguig City

We are the world&rsquo;s largest inter-dealer broker, the world&rsquo;s largest energy &amp; commodities broker, and the world&rsquo;s leading provider of over-the-counter (OTC) pricing data.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity and distribution of data, through responsible and innovative solutions.
We operate in 28 countries and employ 5,200 people, including 2,600 brokers. Our clients include top tier investment banks and financial institutions.
Through our people and technology, we connect clients to superior liquidity and data solutions across every major asset class, including Rates, FX, Credit Equities, Energy, Renewables and Digital Assets.
We are home to a line up of premium brands. Each has a distinct, client-focused offering, underpinned by the financial security, operational strength and robust governance of the TP ICAP Group.

IAS Analyst

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