You will be working with the After Sales team in Bengaluru.This team runs on a hustle mindset with an objective to increase Exponent Energy’s market share in the city of Bengaluru, and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the e^pack (battery pack) and e^pump (charging station).Our philosophy: Break. Believe. BuildBreak stuff. Break assumptions. Break the thumb rule.Believe in the team. Believe in the process. Believe through failures.Build fast. Build passionately. Build to simplify.Roles &amp; Responsibilities:Handling field Engineers / Technical teamsResolving customer complaints/issues in the fieldEnsure implementation and adherence to SOPs and systemsCustomer relationship managementCoordination with the CX team for Complaint closureCoordination with the cross-functional teamFleet vehicle and Battery managementImproving product and brand image in the region About the candidateDiploma in Mechanical / Automobile Engineering with min. 7//8 years of experience as Area / Territory Manager / Regional Manager with OEM in 3-wheelers / commercial / EV / Battery Service and maintenance.Strong leadership and management skillsProblem-solving and decision-making abilitiesNeed to be already based in BangaloreAbility to work in a fast-paced environmentWhat matters:Quality of workApproach towards problem-solvingDissatisfaction towards mediocre workResilient attitude to bounce back after failingAbout UsExponent simplifies energy for EVs.Co-founded by Arun Vinayak (Ather Energy's Founding Partner &amp; Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pack (charging station) and e^pump (battery pack) which together unlock 15-min rapid charging.The 200+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build &amp; scale Exponent.

We believe EVs have completed the 0 to 1 shift of driving better than conventional vehicles. However, for the industry to exponentially scale from 1 to 100, the underlying energy problem needs to be simplified.

Regional Service Head

You will be working with the After Sales team in Bengaluru.This team runs on a hustle mindset with an objective to increase Exponent Energy’s market share in the city of Bengaluru, and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the e^pack (battery pack) and e^pump (charging station).Our philosophy: Break. Believe. BuildBreak stuff. Break assumptions. Break the thumb rule.Believe in the team. Believe in the process. Believe through failures.Build fast. Build passionately. Build to simplify.Roles &amp; Responsibilities:Handling field Engineers / Technical teamsResolving customer complaints/issues in the fieldEnsure implementation and adherence to SOPs and systemsCustomer relationship managementCoordination with the CX team for Complaint closureCoordination with the cross-functional teamFleet vehicle and Battery managementImproving product and brand image in the region About the candidateDiploma in Mechanical / Automobile Engineering with min. 7//8 years of experience as Area / Territory Manager / Regional Manager with OEM in 3-wheelers / commercial / EV / Battery Service and maintenance.Strong leadership and management skillsProblem-solving and decision-making abilitiesNeed to be already based in BangaloreAbility to work in a fast-paced environmentWhat matters:Quality of workApproach towards problem-solvingDissatisfaction towards mediocre workResilient attitude to bounce back after failingAbout UsExponent simplifies energy for EVs.Co-founded by Arun Vinayak (Ather Energy's Founding Partner &amp; Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pack (charging station) and e^pump (battery pack) which together unlock 15-min rapid charging.The 200+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build &amp; scale Exponent.

Regional Service Head

About the Job

About the Company

Exponent Energy

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