Results-driven Technical Support Engineer with expertise in Separators, Decanters, Homogenizers and Valves &amp; Pumps and fast-rotating equipment, providing remote technical support, troubleshooting, commissioning, and maintenance services. Strong background in service engineering, diagnostics, and customer support, ensuring high customer satisfaction and operational efficiency.Responsibilities / Tasks<ul><li>Provide remote technical support via phone, email, and chat for PFP equipment</li><li>Diagnose and resolve issues; escalate to Field Service Engineers when required</li><li>Guide clients through troubleshooting, installation, and commissioning</li><li>Recommend system upgrades, spare parts, and replacements</li><li>Maintain accurate documentation in ticketing systems</li><li>Ensure proper billing and service charge management</li><li>Collaborate with internal teams on complex technical issues</li><li>Support service sales through technical clarifications</li><li>Promote GEA products and services</li><li>Align with regional strategies, service protocols, and standardization guidelines</li><li>Contribute to individual and country performance targets</li></ul>Your Profile / QualificationsCandidate Requirements<ul><li>Bachelor’s Degree in Mechanical Engineering or related field</li><li>Minimum 3+ years experience as a Service Engineer / Technical Support Engineer</li><li>Strong experience in commissioning, troubleshooting, and service maintenance</li><li>Hands-on experience with Separators or high-speed rotating equipment</li><li>Proficiency in Microsoft Office, SAP, Axapta (ERP systems)</li><li>Good command of English (spoken and written)</li></ul>Core Competencies<ul><li>Technical troubleshooting &amp; diagnostics</li><li>Preventive &amp; corrective maintenance</li><li>Customer support &amp; service excellence</li><li>Strong communication (phone, chat, email)</li><li>Problem-solving &amp; analytical thinking</li><li>Attention to detail &amp; accountability</li><li>Team collaboration &amp; adaptability</li><li>Safety awareness &amp; compliance</li><li>Commercial awareness &amp; service sales support</li></ul>Work Attributes<ul><li>Customer-focused and service-oriented</li><li>Patient, empathetic, and a team player</li><li>Willing to travel and work off-hours</li><li>High integrity and strong moral character</li></ul>Did we spark your interest? Then please click apply above to access our guided application process.

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<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.</div>
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Technical Support Engineer

Results-driven Technical Support Engineer with expertise in Separators, Decanters, Homogenizers and Valves &amp; Pumps and fast-rotating equipment, providing remote technical support, troubleshooting, commissioning, and maintenance services. Strong background in service engineering, diagnostics, and customer support, ensuring high customer satisfaction and operational efficiency.Responsibilities / Tasks<ul><li>Provide remote technical support via phone, email, and chat for PFP equipment</li><li>Diagnose and resolve issues; escalate to Field Service Engineers when required</li><li>Guide clients through troubleshooting, installation, and commissioning</li><li>Recommend system upgrades, spare parts, and replacements</li><li>Maintain accurate documentation in ticketing systems</li><li>Ensure proper billing and service charge management</li><li>Collaborate with internal teams on complex technical issues</li><li>Support service sales through technical clarifications</li><li>Promote GEA products and services</li><li>Align with regional strategies, service protocols, and standardization guidelines</li><li>Contribute to individual and country performance targets</li></ul>Your Profile / QualificationsCandidate Requirements<ul><li>Bachelor’s Degree in Mechanical Engineering or related field</li><li>Minimum 3+ years experience as a Service Engineer / Technical Support Engineer</li><li>Strong experience in commissioning, troubleshooting, and service maintenance</li><li>Hands-on experience with Separators or high-speed rotating equipment</li><li>Proficiency in Microsoft Office, SAP, Axapta (ERP systems)</li><li>Good command of English (spoken and written)</li></ul>Core Competencies<ul><li>Technical troubleshooting &amp; diagnostics</li><li>Preventive &amp; corrective maintenance</li><li>Customer support &amp; service excellence</li><li>Strong communication (phone, chat, email)</li><li>Problem-solving &amp; analytical thinking</li><li>Attention to detail &amp; accountability</li><li>Team collaboration &amp; adaptability</li><li>Safety awareness &amp; compliance</li><li>Commercial awareness &amp; service sales support</li></ul>Work Attributes<ul><li>Customer-focused and service-oriented</li><li>Patient, empathetic, and a team player</li><li>Willing to travel and work off-hours</li><li>High integrity and strong moral character</li></ul>Did we spark your interest? Then please click apply above to access our guided application process.

Technical Support Engineer

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GEA

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