<p>At <strong>Landis+Gyr</strong>, we don’t just manage energy — we lead the transformation toward a smarter and more sustainable energy future.</p><p>With a <strong>net revenue of USD 1.73 billion in FY 2024</strong>, and a presence in over 30 countries across five continents we empower utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Our teams are shaping the digital energy era by developing innovative technologies that drive decarbonization, grid modernization, and real-time energy insights. Join us at Landis+Gyr, where we manage energy better!</p><p> </p><p>This role is part of <strong>Landis+Gyr’s EMEA</strong> (Europe, Middle East &amp; Africa) business, which is expected to become an <strong>independent company under new ownership</strong> by mid-2026, subject to customary regulatory approvals. Joining now means contributing to an exciting phase of transformation — helping shape the future organization while remaining connected to Landis+Gyr’s global values and standards throughout the transition.</p><p> </p><div><div><p><span>Are you passionate about delivering exceptional customer service? We're looking for a </span><span>Customer Service Co-Ordinator</span><span> to support our external customers and Account Managers. In this role, you'll manage customer orders from start to finish, ensuring accuracy and highest levels of customer satisfaction.</span><span> </span></p></div><div><p><span> </span></p></div><div><p><span>If you thrive in a fast-paced environment, and enjoy working collaboratively, this is the perfect opportunity for you.</span><span> </span></p></div><div><p><span> </span></p></div><div><p><span>Why You'll Love This Role:</span><span> </span></p></div><div><ul style="list-style-type:disc;"><li><p><span>Customer Focus</span><span>: Be the go-to person for customers, ensuring smooth order processing and delivering excellent customer service every step of the way.</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Collaborative Environment</span><span>: Work with Account Managers, suppliers, and internal teams to exceed customer expectations.</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Global Exposure</span><span>: Manage import, export and letter-of-credit documentation for related customers.</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Growth &amp; Development</span><span>: Contribute to process improvements and reporting, while developing your skills within supply chain management.</span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span>Key Responsibilities:</span><span> </span></p></div><div><ul style="list-style-type:disc;"><li><p><span>Receive, validate, and process customer purchase orders in an accurate and timely manner.</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Resolve order-related issues and escalate to Account Managers when necessary.</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Place purchase orders with third-party manufacturing partners.</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Work cross-functionally with suppliers and internal teams to monitor, schedule, and maintain customer delivery schedules.</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Communicate effectively with customers and Account Managers to meet performance standards.</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Ensure all customer deliveries are dispatched on-time, with correct shipping documentation and invoices.</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Manage import/export paperwork and Letters of Credit.</span><span> </span></p></li></ul></div></div><div><div><ul style="list-style-type:disc;"><li><p><span>Support monthly reporting and audit compliance requirements.</span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span>What Success Looks Like:</span><span> </span></p></div><div><ul style="list-style-type:disc;"><li><p><span>Delivering outstanding customer service (orders processed and delivered on time)</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Maintaining up-to-date master data to ensure accurate customer information at all times.</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Timely and accurate reporting on key metrics (incl. on-time delivery, order compliance, and invoicing).</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Supporting continuous improvement activities.</span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span>What We’re Looking For:</span><span> </span></p></div><div><ul style="list-style-type:disc;"><li><p><span>Experience in customer service, ideally within a supply chain or manufacturing environment.</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Commercial awareness regarding order management and adherence to standard terms, with a high level of proficiency in SAP order management (</span><span>essential</span><span>).</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Proficiency in Microsoft Office.</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Ability to work cross-functionally, with internal and external colleagues and customers</span><span> </span></p></li></ul></div><div><ul style="list-style-type:disc;"><li><p><span>Strong attention to detail, communication, and organisational skills.</span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span> </span><span>Join Our Team:</span><span> </span></p></div><div><p><span>If you’re ready for a role where your contributions matter, apply today and join a supportive, customer-focused team!</span><span> </span></p></div><div><p><span> </span></p></div></div><p> </p><p>We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone.<strong> #EnergizeYourCareer</strong> and join us on our journey towards a greener tomorrow.</p>

At Landis+Gyr, we share a collective vision with utility companies and end-use consumers all over the world: manage energy better. For utilities, this means streamlined operations, cost savings, and more reliable customer service. For consumers, this means a smaller environmental footprint, lower cost options, and ways to stay in control of their own energy usage. By harnessing the power of our industry-leading products and solutions, we can work together to create a smarter grid for the benefit of all.

Customer Service Co-Ordinator

<p>At <strong>Landis+Gyr</strong>, we don’t just manage energy — we lead the transformation toward a smarter and more sustainable energy future.</p><p>With a <strong>net revenue of USD 1.73 billion in FY 2024</strong>, and a presence in over 30 countries across five continents we empower utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Our teams are shaping the digital energy era by developing innovative technologies that drive decarbonization, grid modernization, and real-time energy insights. Join us at Landis+Gyr, where we manage energy better!</p><p>&nbsp;</p><p>This role is part of <strong>Landis+Gyr’s EMEA</strong> (Europe, Middle East &amp; Africa) business, which is expected to become an <strong>independent company under new ownership</strong> by mid-2026, subject to customary regulatory approvals. Joining now means contributing to an exciting phase of transformation — helping shape the future organization while remaining connected to Landis+Gyr’s global values and standards throughout the transition.</p><p>&nbsp;</p><div><div><p><span>Are you passionate about delivering exceptional customer service?&nbsp;We're&nbsp;looking for a&nbsp;</span><span>Customer Service Co-Ordinator</span><span>&nbsp;to support our external customers and Account Managers. In this role,&nbsp;you'll&nbsp;manage customer orders from start to finish,&nbsp;ensuring accuracy and&nbsp;highest levels of&nbsp;customer satisfaction.</span><span>&nbsp;</span></p></div><div><p><span>&nbsp;</span></p></div><div><p><span>If you&nbsp;thrive in a fast-paced environment,&nbsp;and enjoy working collaboratively,&nbsp;this is the perfect opportunity for you.</span><span>&nbsp;</span></p></div><div><p><span>&nbsp;</span></p></div><div><p><span>Why You'll Love This Role:</span><span>&nbsp;</span></p></div><div><ul><li><p><span>Customer Focus</span><span>:&nbsp;Be the go-to person for customers, ensuring smooth order processing and delivering&nbsp;excellent customer&nbsp;service every step of the way.</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Collaborative Environment</span><span>: Work with Account Managers, suppliers, and internal teams to exceed customer expectations.</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Global Exposure</span><span>:&nbsp;Manage&nbsp;import,&nbsp;export&nbsp;and letter-of-credit&nbsp;documentation&nbsp;for related&nbsp;customers.</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Growth &amp; Development</span><span>: Contribute to process improvements and reporting, while developing your skills&nbsp;within&nbsp;supply chain management.</span><span>&nbsp;</span></p></li></ul></div><div><p><span>&nbsp;</span></p></div><div><p><span>Key Responsibilities:</span><span>&nbsp;</span></p></div><div><ul><li><p><span>Receive,&nbsp;validate, and process customer&nbsp;purchase&nbsp;orders in&nbsp;an accurate&nbsp;and&nbsp;timely&nbsp;manner.</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Resolve&nbsp;order-related issues and escalate to Account Managers when necessary.</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Place purchase orders with third-party&nbsp;manufacturing partners.</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Work&nbsp;cross-functionally&nbsp;with suppliers and internal teams to&nbsp;monitor, schedule, and&nbsp;maintain&nbsp;customer delivery schedules.</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Communicate&nbsp;effectively&nbsp;with customers&nbsp;and Account Managers to meet performance standards.</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Ensure all customer deliveries are dispatched on-time,&nbsp;with&nbsp;correct&nbsp;shipping documentation and invoices.</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Manage import/export paperwork&nbsp;and Letters of Credit.</span><span>&nbsp;</span></p></li></ul></div></div><div><div><ul><li><p><span>Support monthly reporting and audit&nbsp;compliance&nbsp;requirements.</span><span>&nbsp;</span></p></li></ul></div><div><p><span>&nbsp;</span></p></div><div><p><span>What Success Looks Like:</span><span>&nbsp;</span></p></div><div><ul><li><p><span>Delivering outstanding customer service&nbsp;(orders processed and delivered on time)</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Maintaining up-to-date master data&nbsp;to ensure&nbsp;accurate&nbsp;customer information at all times.</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Timely and&nbsp;accurate&nbsp;reporting on key metrics&nbsp;(incl.&nbsp;on-time delivery, order compliance, and invoicing).</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Supporting&nbsp;continuous&nbsp;improvement activities.</span><span>&nbsp;</span></p></li></ul></div><div><p><span>&nbsp;</span></p></div><div><p><span>What&nbsp;We’re&nbsp;Looking For:</span><span>&nbsp;</span></p></div><div><ul><li><p><span>Experience in customer service, ideally within&nbsp;a&nbsp;supply chain or manufacturing&nbsp;environment.</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Commercial awareness&nbsp;regarding&nbsp;order management and adherence to standard terms, with&nbsp;a high level&nbsp;of&nbsp;proficiency&nbsp;in&nbsp;SAP&nbsp;order management (</span><span>essential</span><span>).</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Proficiency&nbsp;in Microsoft Office.</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Ability to work cross-functionally, with internal and external&nbsp;colleagues and&nbsp;customers</span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span>Strong attention to detail, communication, and organisational skills.</span><span>&nbsp;</span></p></li></ul></div><div><p><span>&nbsp;</span></p></div><div><p><span>&nbsp;</span><span>Join Our Team:</span><span>&nbsp;</span></p></div><div><p><span>If&nbsp;you’re&nbsp;ready for a role where your contributions matter, apply today and join a supportive, customer-focused team!</span><span>&nbsp;</span></p></div><div><p><span>&nbsp;</span></p></div></div><p>&nbsp;</p><p>We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background.&nbsp;We're committed to shaping a better future for everyone.<strong> #EnergizeYourCareer</strong> and join us on our journey towards a greener tomorrow.</p>

Customer Service Co-Ordinator

About the Job

About the Company

Landis+Gyr

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