EcoVadis is looking for a Customer Success Coordinator, driven by sustainability, to join our  Southern Europe team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers. Our mission is to inspire and empower our customers to create sustainable impact by enabling them to set, fulfill and continuously expand their ambition.We actively help our customers and our internal teams to facilitate solution adoption and advancement through strong collaboration. We are trusted partners, facilitating change and providing guidance and expertise on how to integrate sustainability in business decisions to drive customer value creation and impact. We bring customer and market perspective to internal stakeholders to continuously develop best in class solutions.Your primary responsibility is to act as a facilitator of your customers’ successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes. Your tasks will include (but will not be limited to): <ul><li>Empower customers on their program implementation:<ul><li>Assisting with creating powerful communication to internal stakeholders (buyers) and suppliers </li><li>Helping them identify appropriate actions towards their target achievement</li><li>Delivering training sessions for relevant customer stakeholders (buyers)</li><li>Answering clients’ operational questions via email or call</li></ul></li><li>Enable customers to: <ul><li>Monitor their performance and progress through relevant program KPIs</li><li>Reach their pre-defined strategic goals through operational excellence</li><li>Increase the adoption of the subscribed solution(s) amongst the clients’ stakeholder community</li><li>Manage enablement of stakeholders with regards to program, strategic goals and operational implementation</li><li>Help customers to take all relevant benefit from the customization options of their solution to best reflect their context and serve their purpose</li></ul></li><li>Represent the customer voice within EcoVadis to adapt tools and processes to customer needs</li><li>Create models to answer current business questions; validate and understand the conclusions</li><li>Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere</li></ul>

EcoVadis is the leading provider of business sustainability ratings.
Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Customer Success Coordinator - German and French Speaker

About the Job

About the Company

EcoVadis

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