Location:Raleigh, North Carolina, United StatesJob ID: R0125067Date Posted:2026-04-16Company Name:HITACHI ENERGY USA INCProfession (Job Category):IT, Telecom &amp; InternetJob Schedule: Full timeRemote:NoJob Description:Onsite Technology Support Experienced Professional The OpportunityIn this role, you support the reliable day‑to‑day operation of Hitachi Energy’s Global Technology Support business by providing hands‑on IT support within a power industry environment. Your work enables people across factory, office, and collaboration spaces to perform safely, efficiently, and without disruption. You handle incidents, device setup, logistics coordination, and routine operational checks that keep IT services running smoothly where they matter most—close to production and engineering activities that support the power grid.You are directly involved in diagnosing and resolving IT issues, delivering ready‑to‑use computers, supporting meeting rooms, and maintaining accurate hardware inventory and configuration data. In locations where applicable, you also support non‑standard IT hardware and IT‑related production equipment, contributing to stable factory operations. Through clear communication, structured processes, and practical problem‑solving, you help reduce downtime, improve user experience, and maintain service quality in a demanding industrial setting.This role offers exposure to operational IT services within a global power technology company, collaboration with internal teams and vendors, and opportunities to grow your technical and service capabilities while supporting infrastructure that underpins modern, reliable energy systems.How You’ll Make an ImpactDiagnose and resolve IT‑related issues efficiently to support uninterrupted business and operational activities. Deliver computers and devices in a ready‑to‑use condition, ensuring a positive and reliable user experience. Provide ad‑hoc guidance and training to users on common IT topics and available self‑service tools. Manage physical stock of IT devices and accessories, including accurate updates in the Configuration Management Database (CMDB). Perform regular inventory checks and routine computer room inspections, including temperature, air conditioning, cabling, and general functionality. Coordinate device transport and relocations using local logistics providers and assist third‑party technicians as needed. Handle warranty cases in collaboration with Original Equipment Manufacturer (OEM) vendors and internal stakeholders. Support meeting rooms and collaboration areas to ensure IT equipment and software function as expected, including desk‑side support. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.  Your BackgroundCandidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. Formal qualification in IT from an accredited university or college or completion of an apprenticeship in the field of IT. Excellent written and verbal communication skills, with the ability to communicate effectively with both business and technical audiences in the local language and English. A proactive, solution‑oriented mindset with the ability to work independently and stay self‑motivated. Experience following operational governance, including runbooks, Standard Operating Procedures (SOPs), and escalation processes. Capability to identify and report risks that may impact the quality of operational support services.Role is required to be onsite 5 days a week in Raleigh, NC  More About UsWorking at Hitachi Energy in this role gives you practical exposure to operational IT services that support critical power industry environments and collaboration with experienced professionals across technical and business teams.Opportunities to work on innovative technologies that shape the future of energy A collaborative environment with experienced professionals across the power industry Access to learning platforms and career development programs Attractive health and retirement benefits Paid leave and flexible work arrangementsEqual Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Onsite Technology Support Experienced Professional

Location:Raleigh, North Carolina, United StatesJob ID: R0125067Date Posted:2026-04-16Company Name:HITACHI ENERGY USA INCProfession (Job Category):IT, Telecom &amp; InternetJob Schedule: Full timeRemote:NoJob Description:Onsite Technology Support Experienced Professional The OpportunityIn this role, you support the reliable day‑to‑day operation of Hitachi Energy’s Global Technology Support business by providing hands‑on IT support within a power industry environment. Your work enables people across factory, office, and collaboration spaces to perform safely, efficiently, and without disruption. You handle incidents, device setup, logistics coordination, and routine operational checks that keep IT services running smoothly where they matter most—close to production and engineering activities that support the power grid.You are directly involved in diagnosing and resolving IT issues, delivering ready‑to‑use computers, supporting meeting rooms, and maintaining accurate hardware inventory and configuration data. In locations where applicable, you also support non‑standard IT hardware and IT‑related production equipment, contributing to stable factory operations. Through clear communication, structured processes, and practical problem‑solving, you help reduce downtime, improve user experience, and maintain service quality in a demanding industrial setting.This role offers exposure to operational IT services within a global power technology company, collaboration with internal teams and vendors, and opportunities to grow your technical and service capabilities while supporting infrastructure that underpins modern, reliable energy systems.How You’ll Make an ImpactDiagnose and resolve IT‑related issues efficiently to support uninterrupted business and operational activities. Deliver computers and devices in a ready‑to‑use condition, ensuring a positive and reliable user experience. Provide ad‑hoc guidance and training to users on common IT topics and available self‑service tools. Manage physical stock of IT devices and accessories, including accurate updates in the Configuration Management Database (CMDB). Perform regular inventory checks and routine computer room inspections, including temperature, air conditioning, cabling, and general functionality. Coordinate device transport and relocations using local logistics providers and assist third‑party technicians as needed. Handle warranty cases in collaboration with Original Equipment Manufacturer (OEM) vendors and internal stakeholders. Support meeting rooms and collaboration areas to ensure IT equipment and software function as expected, including desk‑side support. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.  Your BackgroundCandidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. Formal qualification in IT from an accredited university or college or completion of an apprenticeship in the field of IT. Excellent written and verbal communication skills, with the ability to communicate effectively with both business and technical audiences in the local language and English. A proactive, solution‑oriented mindset with the ability to work independently and stay self‑motivated. Experience following operational governance, including runbooks, Standard Operating Procedures (SOPs), and escalation processes. Capability to identify and report risks that may impact the quality of operational support services.Role is required to be onsite 5 days a week in Raleigh, NC  More About UsWorking at Hitachi Energy in this role gives you practical exposure to operational IT services that support critical power industry environments and collaboration with experienced professionals across technical and business teams.Opportunities to work on innovative technologies that shape the future of energy A collaborative environment with experienced professionals across the power industry Access to learning platforms and career development programs Attractive health and retirement benefits Paid leave and flexible work arrangementsEqual Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Onsite Technology Support Experienced Professional

About the Job

About the Company

HITACHI ENERGY

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