We’re defining how AI runs in production across the enterprise.As AI adoption scales, the challenge shifts from building models to operating them reliably. This role owns how AI/LLM and agentic systems are run, supported, and governed, ensuring they are reliable, observable, cost-efficient, and continuously improving in real-world environments.You will lead the development of the enterprise AI Operations practice, establishing the standards, operating model, and visibility required to support AI at scale. This includes defining how systems are monitored, how incidents are managed, how risks are controlled, and how performance is continuously improved.Working closely with Engineering, AI Platform, Product, and Delivery teams, you will ensure all production AI systems meet clear operational standards and that leadership has consistent visibility into system health, performance, and risk.This is a hands-on, senior leadership role with end-to-end accountability for how AI systems perform in production. This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based from either Houston or Dallas, TX.Key Responsibilities<ul><li>Define and scale the enterprise AI Operations practice, including operating model, standards, and governance</li><li>Establish production readiness and operability standards across AI/LLM and agentic systems</li><li>Own production reliability, including SLAs/SLOs, incident management, and support models</li><li>Implement observability and monitoring for AI systems (latency, drift, behavior, failures, cost)</li><li>Ensure clear ownership, escalation paths, and accountability across production AI systems</li><li>Build controls for agent behavior, model usage, and operational risk</li><li>Drive performance, reliability, and cost optimization across AI workloads</li><li>Lead operational reviews and reporting, providing visibility into system health, risks, and trends</li><li>Identify systemic issues and drive continuous improvement across AI systems and processes</li><li>Partner with Engineering, Product, and Platform teams to ensure production readiness and alignment</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Senior Director, AI Operations (AI/LLM Production Systems)

About the Job

About the Company

AECOM

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