Job DetailsJob Location: Visalia Office - Visalia, CA 93291Position Type: Full TimeSalary Range: $70,304.00 - $80,000.00 Salary/yearTravel Percentage: Up to 25%Job Shift: DayAbout CalCom EnergyCalCom Energy is a full-service energy solutions partner for the food industry, focused on growers and producers, as well as cold storage and processing facilities. Together with our customers and partners, we are powering the food system of the future.  Position SummaryThe Service Coordinator is responsible for high-volume customer and service operations coordination, serving as the primary execution point for customer communication, service ticket management, and cross-functional coordination of field service activities. This role operates in a high-volume, interruption-driven environment requiring continuous prioritization across multiple workflows while maintaining accuracy and follow-through. Key Responsibilities:Customer CommunicationServe as the primary point of contact for Service Department customersManage customer requests and provide timely, professional responsesProactively communicate updates, timelines, and issue resolutions Review service reports and maintenance summaries for completeness and clarity prior to delivery to customers, and clearly communicate key findings, outstanding issues, and required follow-up actionsService CoordinationCoordinate daily operational activities within the Field Service Management platform, ensuring work orders are accurate, up to date, and progressing through defined stagesInitiate dispatch requests and coordinate scheduling alignment with Operations leadership based on service requirements and constraintsWork directly with the field-based team on access issues, work order and service appointment clarity, and material/equipment needsInitiate and manage procurement requests and RMA processing with internal teamsCross-Functional CoordinationSupport the finance team with invoicing and billing as necessary.Provide operational input to sales for service-related quotes and scopes Coordinate with other departments as necessaryProcess ImprovementIdentify breakdowns in communication, documentation, or workflowContribute to process standardization and documentation improvementsOther duties as required or assignedKnowledge, Skills, and Experience:Required2+ years in coordination, customer operations, or similar.Ability to manage competing priorities across multiple workflows in a high-volume environment while maintaining accuracy and follow-through.Strong written and verbal communication in English.Comfortable communicating regularly with customers and vendors via phone, text, and emailHigh attention to detail and ownership mindset.Proficiency in Microsoft 365.Ability to escalate issues early with clear context and proposed next steps.Preferred:Experience in renewable energy (highly preferred), or other power generation systems or construction. Experience with Enterprise Resource Platforms (ERPs) and/or Salesforce Ability to identify workflow gaps and recommend practical improvements to increase efficiency or reduce errors.Supervisory Responsibility:None. Work Environment:Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. Travel as needed.   

<p>CalCom Energy is the trusted advisor and energy partner that tailors solutions to meet your needs in order to power the food system of the future, because we believe smart energy systems are the foundation of a resilient food supply.</p>

Service Operations Coordinator

About the Job

About the Company

CalCom Energy

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