Community manager

dcbel Inc. (www.dcbel.energy) is a growing company developing technology and designing products that will make clean, efficient, and sustainable energy accessible to all — because everyone in the world deserves energy without compromise.

dcbel at the leading edge of the residential energy revolution, enabling decentralized energy consumption and production through its vertically integrated suite of energy hardware and software products, and their supporting infrastructure. Our flagship product, the dcbel Home Energy Station, is a small wall mounted device that gives everyone ownership over their energy supply by using solar power to charge their EV and home, unlocking their EV’s battery for backup power (V2H), and optimizing the energy flow between their solar panels, EVs, backup battery and the grid.

The opportunity

Reporting to the CMO, the community manager’s focus is to build relationships within online communities. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. The position collaborates with the departments of public relations, paid media, business development, customer experience, IT and human resources to help define both content direction and business needs.   

Main responsibilities

• Answer questions, review comments and DMs, and resolve issues to keep the community vibrant 
• Monitor and report on feedback and online reviews 
• Organize and participate in events to build community and boost brand awareness 
• Utilizing analytics to enhance engagement strategies and make informed decisions. 
• Coordinating marketing campaigns to ensure a consistent brand message. 
• Strategic development and execution of community objectives 
• Conveying the brand’s voice and values, fostering connections within the community. 
• Managing social media accounts, creating and curating content. 

Key requirements

• BSc degree in Marketing or relevant field
  
• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum)
  
• Ability to identify and track relevant community metrics
  
• Hands on experience with social media management for brands
  
• Ability to interpret website traffic and online customer engagement metrics
  
• Knowledge of online marketing and marketing channels
  

Bonus skills

• Bilingual English and French written and spoken.

Profile

• Entrepreneurial mindset, result oriented and strong EQ.
• Autonomous, have ease in learning, good teammate and problem-solving skills.
• Excellent verbal communication skills
  
• Excellent writing skills
• Attention to detail and ability to multitask

What's in it for you

• Be part of a company that is backed by numerous globally respected investors and has world-changing patents in an industry changing for the first time in history.
• Grow your professional experience amongst blue chip partners and a close-knit team of committed and experienced energy experts who deeply care about the work they do.
• Health insurance, Health virtual care, employee Options plan and flexible hours. Parking available or walking distance from Metro Namur.