Field Service Technician, Solar/PV - Poznan, Poland

As a Field Service Technician, you will provide technical assistance and hands-on training to installers on the installation and commissioning of our cutting-edge products. You’ll work closely with end-users, troubleshooting advanced issues, and performing repairs on legacy systems, particularly focusing on energy storage. This role requires strong organizational skills, autonomy, and the ability to thrive in diverse working environments.

• Perform on-site repairs: Support installers with diagnosing and resolving technical issues, focusing on Enphase Storage and Energy Management Systems. Conduct component replacements and verify system performance to maintain optimal operation.
• Manage maintenance and repairs: Perform preventive and corrective maintenance on solar and storage systems. Inspect for potential issues, execute necessary repairs, and document actions taken to ensure system reliability.
• Travel for service calls: Travel to customer locations to perform service, with your schedule managed by our coordinator, ensuring timely repairs and installations.
• Collaborate with cross-functional teams: Work with Customer Support, Field Applications Engineers and other technicians to resolve complex issues and deliver the best solutions for customers.
• Document service activities: Maintain accurate records of all repairs, installations, and service actions in internal systems for clear case tracking and communication.
• Ensure safety and compliance: Follow local electrical codes and safety standards while adhering to Enphase’s internal quality protocols, ensuring all systems meet performance and safety benchmarks.
• Stay updated on industry trends: Continuously expand your knowledge of solar technology and energy storage, applying the latest developments to provide up-to-date service and guidance.

• Experience: A minimum of 2 years of relevant experience, ideally in power supplies, inverters, connectors, energy storage, or solar power.
• Education: A bachelor’s degree or equivalent work experience is preferred.
• Certification: Certified (or able to acquire certification) to install electrical storage systems in the country, with valid electrical credentials in the country of operation.
• Language skills: Fluency in Polish (C1 level minimum) and high proficiency in English (B2 level minimum).
• Organizational skills: Strong attention to detail, time management, and self-organization, especially while travelling.
• Communication: Excellent verbal and written communication skills, with the ability to interact with a range of stakeholders, including customers and installers.
• Flexibility: Willingness to work flexible hours to accommodate customer and installer needs.
• Professionalism: Represent Enphase with a professional demeanour, acting as a trusted ambassador for the company in all customer-facing interactions.
• Location & Travel: must be located in the Poznan region and be willing to travel across Poland and internationally if required. 

• Challenging role in a growing industry: Join a rapidly growing, international company at the forefront of the photovoltaic industry.
• Competitive compensation & benefits: Enjoy a competitive salary, quarterly performance bonuses, company stock shares, 30 days (+ public holidays) and other benefits.
• Collaborative work environment: Work in a vibrant, multicultural team alongside colleagues from various countries.
• Training & professional development: Begin with comprehensive training and benefit from ongoing professional development opportunities.
• Career growth: We offer opportunities for advancement, with pathways into different roles or leadership positions as you grow within the company.