Job Summary

As a Site Supervisor, you will work independently and alongside your teammates to ensure a safe and positive experience for our riders, contracted Autonomous Vehicle Operators, and customers by coordinating daily logistics and handling any issues that arise. You will report directly to the Site Operations Manager and will be vital in ensuring May Mobility exceeds expectations for customer satisfaction.

Essential Responsibilities

• Ensure that operations during each shift follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
• Follow daily protocols and track site performance metrics to systematically improve outcomes
• Become an expert in quickly collecting, documenting, and reporting feedback on mechanical and vehicle-related issues to the engineering team
• Collaborate with engineers and other team members to troubleshoot and handle escalations that could negatively impact operations
• Create a work environment that values all team members
• Cover shifts across days and times that fall outside normal business hours
• Train/coach autonomous vehicle operators through quality assessments and ride-alongs (where applicable)
• Monitor health of vehicles at all times using company tools for observation
• Ensure all vehicles (and AVOs where applicable) are being monitored while in operation
• Interact with riders as required
• Follow incident response protocol thoroughly and communicate details quickly and clearly to appropriate parties
• Operate a trail/recovery vehicle as required
• Obtain certification to safely operate May vehicles autonomously
• Test software changes with focus on safety and communicate clear feedback
• Work with remote support team to troubleshoot minor vehicle issues as needed
• Train and certify new AVOs following approved curriculum (where applicable)
• Collaborate with other sites to maintain consistency and best practices for all; update documentation accordingly
• Represent May to external parties (demonstrations, site visits, Q&As)
• Other duties as assigned

Skills and Abilities

Success in this role typically requires the following competencies:

• Strong knowledge of operational processes
• Organizational and planning skills
• Understanding of May’s technology and the ability to teach product details
• Strong collaboration and problem solving skills
• Ability to motivate while advocating for safety and promoting May’s mission
• Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation
• High comfort level with making judgment calls in ambiguous situations
• Understanding of best practices when it comes to top-notch customer service
• Ability to work effectively with team members at all levels of the organization

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required

• 3+ years experience in a fast-adapting and customer-focused environment
• 3 + years of supervisory experience

Desirable

• Associates degree or higher in Business, Technical Operations, or related area
• Prior experience in operations or logistics
• Working knowledge of Google Suite

Physical Requirements

• Standard site working conditions which includes but is not limited to:
• Must be able to remain in a stationary position 50% or more of the time
• Must be able to move and / or change positions often when needed
• Prolonged computer use
• Install hardware and software
• Ability to lift up to 50 lbs
• Ability to stand for prolonged periods of time and climb ladders (infrequent)
• Ability to work outdoors in varying temperatures and weather conditions
• Travel required? -  Moderate:: 11%-25%