Team Lead, Fleet Support Operations (1st Shift)

In this role, you will:

•  Lead a team of Fleet Support Specialists to drive accountability and excellence in execution.
• Develop and implement Standard Operating Procedures (SOPs) to ensure scalable, streamlined workflows across locations. Review the pipeline monitor of work requests, providing ongoing communication with the requestor and determining next steps for the requested work.  
• Evaluate and improve processes by benchmarking against industry best practices and leveraging continuous improvement methodologies.
• Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time, ensuring open communication with the requestor and determining next steps for the requested work.  
• Review open vehicle issues and generate action plans to ensure constant monitoring and updates on fleet health. Maintain accurate historical data and record-keeping for vehicle health and repairs.
• Assist in the creation and development of technical documentation and processes. Support the creation of daily, weekly, monthly, and quarterly reporting on fleet performance and maintenance.
• Perform quality inspections of repair orders to ensure compliance with Zoox standards. Support in ordering parts, ensuring parts availability for scheduled and unscheduled repairs. Close the loop on repair feedback to drive improvements in product design and operations.
• Support expansion efforts by helping build out new team structures, processes, and training documentation at additional Zoox sites.

Qualifications

• 8+ years of experience in a fast-paced service-based environment.
• Experience leading a team through performance management and maintaining high standards
• Prior experience in an automotive service environment and familiarity with automotive repair processes and fundamentals
• Strong collaborative mindset and ability to work in a cross-functional team.
• Proficiency in Jira, Confluence, and familiarity with MS Office/Google Suites
• Strong organizational skills and the ability to manage multiple projects
• Ability to rapidly communicate and respond using various modes of communication (email, Slack, etc.)
• Strong collaborative mindset and ability to work in a cross-functional team

Bonus Qualifications

• Bachelor’s Degree in a related field
• Autonomous vehicle or advanced robotics experience