Salesforce Administrator, Parameta Solutions

Group Overview
The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. 

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

About Parameta Solutions
Parameta Solutions, the data and analytics division of inter-broker dealer TP ICAP, is a leading global provider of OTC Market Data. From pre to post trade, their solutions help clients manage complex markets more effectively. 

In May 2022, the firm became an FCA authorized benchmark administrator. This license has allowed the company to take on administration of the nine TP ICAP interest rate swaps benchmarks that were previously administered by Moorgate Benchmarks. In April 2023, the firm was also approved as an ESMA authorised benchmark administrator, making it the first IDB to administer OTC benchmarks and indices across Europe AND the UK. 

Central to Parameta’s purpose is partnering with clients to create true value. The team is focused on helping clients navigate changing market conditions, not only by providing world-class proprietary data but also the analysis and insight that will fuel their strategies.

Role Overview
The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance, and improvement of our CRM platform. The successful candidate will also be the Sales Admin for the APAC Sales Team and will work closely with Finance, Billing and the Global Salesforce Operations Team. Your duties will include, but are not limited to:

Role Responsibilities

• Managing user training and documentation of sales processes and Salesforce Usage
• Ownership of the communication of any platform changes to end users as well as technical documentation to track changes to the Salesforce platform
• User access management and monitoring user adoption, communicating with end users about Salesforce usage
• Taking the lead in improving data quality in Salesforce platform and gathering 
• feedback or requirements from users and stakeholders for system upgrades or user experience improvement 
• Partnering with the wider Salesforce Operations Team and any third parties to implement system upgrades or resolve support tickets for end users
• Assisting Sales teams with the CPQ process within Salesforce, including but not limited to new contracts and amendments/renewals
• Managing the issuance of financial and tax documentation to clients to expedite the payment of invoices liaising with various finance stakeholders
• Liaising between sales reps and finance for aged debt issues, invoice queries and helping to manage the annual CPI increase process
• Ensuring communication with finance, billing and operations to manage the
• termination and removal of associated services
• Working with the regional heads of sales and individual sales reps to refine or
• customize salesforce usage dashboards
• Communicate and liaise with other sales administrators on global and regional sales initiatives, campaigns and other business related activities

Experience / Competences
Essential

• Skilled in use of Salesforce.com and Microsoft applications (Word, Excel, PowerPoint)
• Experience of CPQ/billing modules in Salesforce.com
• Certified Salesforce Administrator credentials
• Experience working in and around a Global Sales Team

Desired

• Certified Advanced Administrator Credentials
• Certified CPQ Specialist Certification
• Certified Business Analyst
• Client focused, personable and engaging
• Innovative, seeks opportunities for improvements
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying stakeholder needs
• Ability to problem solve, adapt, and grow with the sales organization
• Works ethically and shows respect for professional and company values
• Curious about selling and sales methodology preferable but not essential

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. 

Location

Philippines - A.T. Yuchengco Centre - Taguig City