Eurofins
Sales Support Administrator
7 days ago
About the Job
Unfortunately, we are unable to offer visa sponsorship for this role.
37.5 Hours per week. Monday - Friday. 9.00am - 5.00pm.
Purpose of the Post
To manage all incoming sales enquiries. To convert these enquiries into invoiced business or hand the lead over to a member of the field-based sales team according to size and business scale.
- Administer all new sales enquiries coming into the sales inbox and assign to the relevant team member
- Turn these sales queries around including the raising of quotations, sending new client registration forms and to be part of the onboarding team
- Liaise with Europortal onboarding team to ensure training is arranged in a timely manner
- Where the leads are potentially significant (revenue or business scale) to ensure these are passed on fully to the Business Development Sales team
- Answer phone calls from new customers and deal with queries as they arise
- Follow up with customers to make sure that they are satisfied after the first month of transferring to the customer service team
- Respond to emails, texts, and phone calls from customers
- Input new client details into CRM and log new prospects, leads and opportunities
- Communicate with our new customers during the first month of operation, to ensure we are providing an effective service in line with customer expectations
- Following the first month of the new customer working with Eurofins, to carry out a full handover of the customer into the daily customer service routines, to ensure the same level of service is maintained going forward
- Provide a high level of internal and external customer care
- To have a good understanding of our core operating systems – FGS, CRM, CLO, CLQ, Europortal, RelationWise and other applicable systems
About the Company

Eurofins
<div class="org-about-module__description"> <div id="ember58" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Since 1987, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a network of independent companies in 62 countries, operating over 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Ever since its IPO on the French stock exchange in 1997, Eurofins has been one of the fastest growing listed European companies.</span></div> </div> <div class="org-about-module__content-improvement"> <div class="org-about-module__content-box"> </div> </div>
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