Senior Accounts Receivable & Collections Specialist

Overview

We are designing the grid of the future! 

Be a part of an innovative team shaping the grid of the future through advanced energy intelligence.  For more than half a century, Electric Power Engineers (EPE) has partnered with power and energy clients across the globe, providing consulting expertise and energy intelligence software solutions for complex engineering and grid modeling challenges. As leaders in the renewables space, we are focused on building a modern, secure, and resilient grid.   Join us in making an impact on the communities we serve and the environment in which we live. Together we can transform the future of energy.

Responsibilities

Join us in leading the change!

We’re seeking a motivated and detailed oriented Senior Accounts Receivable & Collections Specialist to join our team. This position is responsible for managing and recovering outstanding amounts owed to the company, ensuring timely payments, updating client accounts and maintaining positive client relationships while acting as a key liaison between internal teams and valued customers.

How you can make an impact:

As an important member of our collections team, your key responsibilities will be:

• Monitor customer accounts to identify overdue payments and outstanding receivables.
• Contact clients via email, Virtual (i.e. Teams) or phone to discuss overdue payments and negotiate payment plans. Escalate concerns to accounting management.
• Investigate historical data to resolve discrepancies in invoices and/or payments.
• Coordinate with other departments, such as the project managers, operations, business development, and legal to resolve client account issues.
• Address and resolve invoicing questions or concerns with billing team members.
• Maintain accurate and up-to-date notes and other documentation of collection activities, account statuses and payment arrangements.
• Assist in reconciling the data syncs between the billing system and the general ledger.
• Develop and recommend strategies to encourage timely payments.
• Prepare and present regular reports on collection efforts and progress to management.
• Ensure compliance with relevant federal and state laws and internal policies.
• Treat clients with respect and empathy, maintain professionalism in all interactions, including providing invoice documentation, and maintaining regular communication to encourage timely payments .
• Identify at-risk accounts, communicate with management on delinquent or potentially uncollectible receivables, and support the bad debt reserve process
• Conduct payment investigations and coordinate adjustments or corrections in collaboration with the Billing Department
• Maintain clean and accurate customer records, ensuring cash application is timely and discrepancies are quickly resolved
• Monitor and analyze collections performance metrics, providing insights and recommendations for continuous improvement
• Champion best practices in collections and support automation, process optimization, and system enhancements across the A/R function

Qualifications

Bring your passion, here's what’s needed:

• 8+ years of experience in Accounts Receivable, with a heavy focus on collections
• Strong negotiation and communication skills — you’re comfortable speaking with clients and internal stakeholders alike
• A motivation for accuracy and attention to details
• A deep understanding of A/R processes, cash applications, and collections workflows, including managing A/R aging efforts by prioritizing follow-ups based on risk and aging buckets.
• Proficiency in QuickBooks Online and/or major ERP platforms
• Intermediate to advanced skills in Excel, especially in manipulating data for reporting and analysis
• Excellent time management and organizational skills with an eye for detail
• Discretion in handling sensitive financial information

Preferred skills and qualifications

• Associate’s degree or equivalent
• A mindset geared toward process improvement and efficiency

How we support you:

• Comprehensive health and wellness benefits including medical, dental, and vision with 100% premium coverage for you.
• Generous PTO and paid holidays
• Work with industry leaders
• 401K, up to a 4% match (100% vested from day 1)
• Flexible Work including hybrid and remote possibilities based on position.

Location: This position will be located in Austin, Texas

Travel:  Occasional travel may be needed (10% or less)

EPE is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster, and its supplement are available using the following links: EEOC is the Law Poster

If you are interested in applying for employment with EPE and need special assistance to apply for a posted position, please send an email to: applicationassistance@epeconsulting.com

Third-Party Recruiting Notification

EPE does not accept unsolicited resumes from third-party recruiters. Any unsolicited third-party resumes forwarded by recruiters to EPE via our career page or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency. EPE will not pay a fee to a third-party recruiter or agency without a previously signed third-party agreement and has not coordinated their recruiting activity with the appropriate member of the Talent Acquisition team. 

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