Vice President, Strategic Accounts

Job Description

We are seeking a highly strategic, relationship-driven VP of Strategic Accounts to lead and grow our largest customer relationships. This key role is a blend of executive customer engagement, revenue ownership, and team leadership.

You will manage a team of Strategic Account Directors (SADs) who are responsible for day-to-day account management, while also serving as the executive point of contact for the C-suite and senior stakeholders at our most complex, high-value accounts. Your success will be measured by retention, expansion, and the depth of strategic alignment across accounts.

Responsibilities

• Lead, coach, and develop a team of Strategic Account Directors responsible for the daily success of our largest customers.
• Own executive-level relationships across the top accounts; act as the primary escalation point and long-term strategic partner.
• Define and execute growth strategies for each account—including product expansion, contract renewals, and multi-year roadmap alignment.
• Partner with Sales, Product, and Customer Support to ensure strategic accounts receive exceptional service and measurable value.
• Lead the annual budget, periodic forecast and report on account health, renewal risk, and expansion pipeline.
• Advocate for customer needs internally and influence roadmap prioritization in partnership with Product and Engineering.
• Ensure quarterly executive business reviews (QBRs) and long-term planning are happening at each account.
• Perform other duties as required.

Required Qualifications

• Minimum 10 years of experience in strategic account management, customer success, or enterprise sales
• Minimum 5 years leading teams
• Strong executive presence and comfort engaging with C-level leaders
• Proven track record of driving customer retention and revenue growth across large, complex accounts
• Experience working in or alongside SaaS and/or IoT-based business models
• Skilled in building cross-functional alignment and navigating customer orgs with multiple stakeholders
• Data-driven mindset; able to interpret customer signals and turn them into action

Preferred Qualifications:

• Experience managing top-tier enterprise accounts
• Background in smart tech, proptech, IoT, or B2B enterprise software
• Salesforce proficiency preferred

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