Operational Delivery Coordinator

Join Us in Shaping a Fossil-Free Future

Do you want to take on a critical challenge and help shape the future? At Vattenfall IT, we are committed to achieving fossil-free living within one generation—and we need skilled, driven, and innovative people like you to make it happen.

We ensure the seamless operation of revenue-critical systems, even in the face of challenges like hurricanes, bandwidth outages, and configuration errors. If you thrive on solving technical challenges and continuously improving service delivery, we want you on our team.

Your Role:

As an Operational Delivery Coordinator (ODC), you will play a key role in managing and optimizing business application operations. Your focus will be on ensuring timely, budget-friendly, and high-quality service delivery while maintaining compliance with application specifications and service level agreements (SLAs).

Key Responsibilities:

• Ensure smooth application operations, meeting SLA targets and driving continuous improvements.
• Act as a key stakeholder in defining and updating SLAs.
• Manage escalations for critical incidents and requests, ensuring compliance with relevant controls.
• Lead audits and represent operational aspects in internal and external audit meetings.
• Develop and maintain a Service Improvement Plan (SIP) aligned with the System Owner’s requirements.
• Optimize system setups, including upgrades, support packs, and patching, to meet consumer needs.
• Collect and communicate improvement suggestions to relevant stakeholders.
• Monitor and manage the annual run cost budget for application services.
• Ensure ITIL-compliant processes are followed across operations.
• Strengthen stakeholder relationships and enhance satisfaction with Vattenfall IT deliverables.
• Coordinate maintenance activities for applications during the production phase.
• Maintain technical documentation and create stakeholder communication plans.
• Foster strong collaborations between internal and external stakeholders.

Location  
Katowice or Gliwice