Transdev
Dispatcher
Boston, MA, US
In-personFull time roleNo Previous Experience, Early Career
15 days ago
About the Job
- $26.29 per hour (Union Collective Bargaining Agreement Payscale)
- Vacation: Up to 20 paid vacation days, based on years of service.
- Sick days: 5 days.
- Holidays: 14 paid holidays: 12 standard and 2 floating.
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, long-term disability.
- Assigns transportation services and maintains check out logs.
- Assigns stand-by or extra-board operators in the event of operator absences, increased service volumes or to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
- Maintains attendance log for operators and other appropriate staff.
- Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs.
- Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary.
- Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance.
- Maintains scheduling and performance data in the event of real-time operations.
- Documents accurately and appropriately daily events related to service.
- Communicates effectively with operations staff regarding scheduling or passenger issues.
- Maintains professional demeanor and appearance.
- Handle multiple tasks accurately and effectively in a fast-paced environment.
- Effectively direct employees in the performance of their duties.
- Performs other duties as assigned to ensure the efficient operation of the department.
- A high school diploma or equivalent (G.E.D.).
- Two (2) years of passenger transportation related experience.
- Dispatching or supervisory experience is preferred.
- Must be at least 21 years old.
- Excellent communication skills with ability to adapt to changing situations and listen to feedback.
- A customer service-oriented mentality with attention to detail.
- Must be able to demonstrate poise, tact, diplomacy and possess good judgement and discretion.
- Excellent communication skills both verbal and written.
- Detail oriented, well organized, and possess effective time management skills.
- Proven customer service and interpersonal skills.
- General knowledge of Windows-based computer operating system and Microsoft Office.
- Must be able to work as a member of the team.
- Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups.
- Ability to adapt and remain flexible in a fast-paced environment.
- Able to use multi-line phone system and handle multiple tasks concurrently.
- Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
- Occasionally stand, stoop, squat, and walk for extended periods of time; bend, kneel, or crouch to files or equipment stored at ground level; use hands and fingers to handle small parts, push buttons; talk and hear.
- Sit or stand for extended periods (up to 6-8 hours per day) typing or looking at a computer screen.
- Occasionally required to lift up to 10 lbs.
- Must be able to work shifts or flexible work schedules as needed.
- The noise level in the environment is moderate.
- Be eligible to work in the Unites States without requiring sponsorship now or in the future (if based in the U.S.).
- Successfully pass a pre-employment drug screen.
The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
About the Company
Transdev
Issy-les-Moulineaux, France
5000 +
<p>Transdev is a leading public transport company, delivering high quality transportation services around the world. We offer integrated & multimodal mobility solutions that contribute to the development of territories & the well-being of their inhabitants.</p> <p>Our teams use our wealth of local knowledge and international experience to bring public transport services to the heart of communities.</p> <p>Because moving is essential to meet, work... or simply to live, our purpose is to empower freedom to move every day thanks to safe, reliable and innovative solutions that serve the common good.</p> <p>We are actively involved in the energy transition and bridging the social divide. We connect and reconnect people & communities, the rural to the urban, providing solutions tailored to the needs of our customers and passengers.</p> <p>We share and act for the collective, to contribute to the well-being of society and to create opportunities and progress. We care about people and the environment, in order to achieve reliable and sustainable mobility. We dare to take up challenges and step out of our comfort zone to always offer the best solutions and innovations in response to tomorrow's challenges. We are proud to make 11 million people travel daily across 5 continents. We are people serving people. And mobility is what we do.</p>
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