Global Process Owner - Order to Cash

Global Process Ownership is key to improving the effectiveness and efficiency of processes across the enterprise’s global operations, in a consistent and standardized way, while still recognizing that there will be some necessary exceptions. This is achieved by creating a vision and end-to-end framework and through implementing and utilizing global measurements and metrics. Global Process Ownership helps in achieving process and policy standardization, which are implemented and enforced across the entire Enterprise.

A Global Process Owner looks beyond day-to-day operations and has oversight over the entire process, whether managed by shared services, or upstream or downstream.

Reporting to the Finance Operations Functional Lead, the AECOM Order-to-Cash (O2C) Global Process Owner is a key leadership role. Working with offshore centres, the role will ensure appropriate design of services, working with stakeholders across AECOM business lines and functions to ensure value creation, budget delivery, and alignment in expectations. This key position is fundamental to aligning working capital positions across AECOM. It has high visibility across both finance and operational leadership teams worldwide and as such will be required to interact with all levels of management in the business to drive new initiatives and relationships with regional finance directors and business line leadership. This role will take AECOM further up its maturity curve to create and deliver a world leading O2C function.

Key responsibilities include:

• Refine the operating model and ensure that it includes vision/strategy, governance, service delivery framework and a global standard process
• Support operational business units in creating and adopting global best practice in working capital management on billing and collection activities
• Lead and improve process and technology design and enablement including, but not limited to, Artificial Intelligence / Robotics. Significant contributor to the development of the ABC billing and collections platforms.
• Improve integrity of the tower process and increase process reliability through improved cross functional alignment.
• Design and implement health metrics and KPIs to monitor the process and systems; map these against industry best practice. Improve management and control over the entire end to end process, removing redundant and focusing on added value activities
• Drive business transformation initiatives focused on improving the employee experience and standardization and automation of processes
• Drive a culture of constant improvement; Identify and implement initiatives in order in increase business-wide effectiveness and efficiency
• Enhance controls that maximize efficiency while keeping teams operationally compliant
• Collaborate with key stakeholders including but not limited to Geography CFO’s Regional Working Capital Managers, Treasury, Operational and Client Managers, Project Managers, IT, Controls and Finance

Working with key stakeholders to drive tangible financial improvement for the Enterprise to include, but not limited to, DSO reduction, Operating Cash Flow improvement and credit risk mitigation.

Work with communication and change management teams to build effective plans when required.

Key deliveries include:

• Work with Working Capital Managers to reduced global DSO.
•  Implement policy and processes to detect, monitor and mitigate credit risk across the Enterprise.
•  Ensure appropriate BCP programme is developed and implemented.