Supv Credit & Collections

Job Title: Supervisor - Credits & Collections

In office Location: East Hartford, CT

Reports to: Manager, Revenue Recovery

The base salary range for this position is dependent upon experience and location, ranging from: $94,490 - $118, 113

Job Summary

The Supervisor - Credit & Collections supervises all activities associated with the collection of delinquent accounts (both active and final) and low income programs.  Responsible for the development of new programs and procedures that aid in the collection of arrears and avoiding write-off.  May support field collection functions and coordinates all activities including training of Company personnel and development of new programs and procedures.

May act as liaison between the company and credit outsourcing contracts, supervises collection agencies and bankruptcy activities.

Responsibilities:

1. Assigns, monitors and reports the duties performed by credit and collection representatives and/or field collectors, including performance appraisals.   Provides supervisory support to Customer Service including resolving customer issues that could not be resolved by representatives.

2. Provides consistency in application of company personnel policies and practices related to credit and collections and supports special projects that pertain to credit and collections.

3. Supervises bankruptcy activity and collection agency activity. May perform write-off function for Sundry debt and represents the company in legal and regulatory proceedings involving final credit and collection issues.

4. Prepares annual budget for credit and collections expenses including bad debt expenses.  Responsible for maintaining costs within the budget, reporting variances and preparing other monthly collection reports as requested.

5. May review and recommend new products which can aid the company in monitoring, tracking and determining theft of service situations.

6. Prepares monthly, quarterly or annual PURA reporting requirements

7. Prepares and provides reporting relating to accounts receivables including aging of receivables.

                                                                                                                 

Required Qualifications

• Bachelor’s degree with 3 years of relevant experience or significant and advanced experience in this specific field for over 5 years required.

• Strong analytical, problem-solving and process improvement skills.

• Excellent interpersonal, verbal and written communication skills needed, along with negotiation skills.

• Ability to multi-task.

• Working knowledge of customer accounting, and information systems.

• Minimum 2 years experience in credit and collections.

Competencies

• Business global view

• Results achievement and continuous Improvement

• Initiative

• Innovation and inventiveness

• Flexibility and globalization

• Customer orientation

• Communication and influence

• Team Work

• Team management

• People development

#LI-CP1

Company:

CONNECTICUT NATURAL GAS CORPORATION

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Job Posting End Date:

June-4-2025