Sr. Financial Services Specialist

We are seeking a Sr. Financial Services Specialist to play a key role in growing Lucid Financial Services, North American presence. This is a critical role that requires an attitude of ownership and customer service, exceptional organizational skills, and analytical skills. Knowledge of automotive financial products, especially in the USA and Canada, is highly desired.  
 
As the Sr. Financial Services Specialist you will champion Lucid Financial Services with internal and external stakeholders to streamline the customer financing process; resolve customer issues; and provide training and support to the Lucid sales, retail, and delivery teams. You will also prepare analyses to identify bottlenecks and obstacles to customers using Lucid Financial Services and plans to resolve those friction points. There is significant opportunity for you to manage development and roll-out of Financial Services products and technological enhancements.  

You Will: 

• Work closely with the Lucid delivery team and our financing partner to identify and resolve individual customer financing issues.  
• Work closely with internal stakeholders to remedy operational roadblocks. 
• Design and facilitate ad hoc and formal training customer-facing colleagues on FS partnerships, products, and processes. 
• Prepare analytics around financial product penetration rates and structures. 
• Identify areas of opportunity within the financing process and collaboratively design and implement solutions. 
• Create executive communications including dashboards and decks for the Sales, Marketing, and Finance leadership. 
• Serve as an internal resource and subject matter expert for questions and issues surrounding the financing process.  

You Bring:  

• 2-5+ years experience in automotive, customer service, finance, or related field.
• Experience in automotive or automotive finance sales or operations preferred.
• Strong work ethic with demonstrated history of owning and solving customer issues. 
• Excellent interpersonal skills and ability to effectively communicate and work across functional areas. 
• Ability to think tactically and strategically, drive for results, and continuously drive innovation. 
• Familiarity with Microsoft Office suite including Excel and PowerPoint. 
• Bachelor's degree in a related field required.