Customer Retention Manager

About the job

Are you excited by the idea of combining sales with sustainability?
At Sensorfact, we’re looking for an Customer Retention Manager eager to drive meaningful change in the energy sector. Join our dynamic and diverse team to create a lasting impact and help build a greener tomorrow!

Apply now and be part of the solution! What you will do:

As a Customer Retention Manager at Sensorfact, you’ll play a critical role in our growth engine by turning churn into renewed loyalty. Your mission? Retaining as many churned customers as possible. 

This isn’t a passive account management role—it’s a sales-focused, high-impact position where you’ll actively engage with clients who indicated they want to leave, re-open sales cycles, and close them again.. You’ll own the conversation, lead the turnaround, and directly influence retention KPIs.

• Take over a steady stream of accounts that have churned — you’ll typically handle ~10 churn cases per week.

• Re-engage key decision-makers and stakeholders, guiding them back to Sensorfact’s value through tailored, consultative conversations and tailormade solutions.

• Act as a trusted commercial partner—not just saving the account, but uncovering additional growth opportunities where possible.

• Collaborate cross-functionally with Customer Success, Product, and Sales to remove blockers and position Sensorfact as an irreplaceable solution.
  
  

This is a role for closers who thrive when they need to re-engage customers in case of difficult situations. #LI-PROMOTE

Who are you:

You’re a natural deal closer who understands that the sales process doesn’t stop after the contract is signed. You’re strategic, persuasive, and motivated by results.

• 5+ years of experience in B2B sales, active account management, or customer retention—ideally in SaaS or tech environments

• A consistent track record of hitting or exceeding targets

• Skilled in navigating stakeholder conversations, managing objections, and crafting compelling commercial narratives

• Fluent in English and Dutch; additional language fluency (French or Italian) is a big advantage

• Self-motivated, performance-oriented, and comfortable owning your metrics

• Resilient and solutions-focused, with strong business acumen and communication skills #LI-DAVE

Why you will love working here:

• Uncapped performance-based bonuses

• Employer pension contributions

• NS business card for sustainable commuting

• Exciting rewards through our employee referral program

• 27 vacation days to recharge

• Remote work flexibility: Up to 2 months per year (based on performance and manager approval)

• Onboarding, buddy system, and mentorship

• Team-building activities, including Sales Week, outings, and company getaways

• Free Friday lunch and healthy snacks