Chief of Staff (Customer Care) Intern

YOUR MISSION (IF YOU ACCEPT IT): 🥇

• Organize and maintain the Customer Care team roadmap/Jira - set reminders for owners to follow up on their projects/tasks
• Lead the preparation and follow-up of the Weekly Business Review (WBR)
• Work with the data team to build the automated WBR data weekly surfaceSend weekly priorities and coordinate team rituals
• Connect with our Senior Expert Strategic Program manager to align customer delight and Care tasks/priorities
• Be a team amplifier – Send a monthly newsletter focused on highlighting CARE Operation wins to fire up the team

YOU ARE IN THE RIGHT PLACE IF: ⭐

• English is no-brainer (fully professional capability). If you’re extra cool and speak more languages (Spanish, German, French), bonus points for you!
• Currently pursuing a Master's degree (gap year or final year) in business, strategy, commerce, or impact-related studies and looking for a 6 months full-time internship in Barcelona
• A good communicator and team player, able to collaborate across multiple departments and lead transversal initiatives.
• Entrepreneurial mindset : proactive, curious, and creative individual who is also highly organized and detail-oriented
• Ability to comprehend and navigate complex environments and strategic issues, while being adaptable and focused on making a significant impact
• Familiarity with tools like Jira for task and project management is a huge Plus!

ABOUT THE INTERNSHIP: 📜

• Starting date in July or August 2025
• Duration : 6 months, until December 2025
• Full-time : 35h/week - Monday to Friday
• You should be enrolled in a school or university providing an internship agreement for the entire period of the internship!

RECRUITMENT PROCESS: 📅

• Video-call Interview with the Talent Acquisition Specialist (30min)
• Technical Interview (with a live case-study?) with the Director of Care (45min)
• Team fit Interview with another person in the team (30min)