Operations Intern (Seller Quality)

Your Mission (If You Accept It):🥇

• Incident Management:
Identify, track, and follow up on reported issues related to product or process quality. Validate cases, communicate with sellers, and coordinate with relevant teams to ensure appropriate corrective actions are taken. Escalate internally when needed to ensure resolution.
• Quality Charter Compliance:
Monitor adherence to our Seller Quality Charter. Notify sellers of any breaches, follow up to secure effective action plans, and ensure timely resolution. Support enforcement actions when necessary.
• Performance Analysis:
Analyze customer claims and feedback to identify trends, recurring issues, and opportunities for improvement in seller performance.
• Cross-team Collaboration:
Work closely with teams such as Customer Care, Account Management, Legal, and Quality to resolve cases and continuously improve our processes.

You’re At The Right Place If: ⭐

• English is a no-brainer (fully professional capability). If you’re extra cool and speak more languages, bonus points for you!
• You are rigorous, meticulous, and highly organized—you thrive on detail, even when the task seems repetitive, because you recognize its critical impact on our reputation and customer experience.
• A good communicator and team player, able to collaborate across multiple departments and lead transversal initiatives.
• Analytical mindset, comfortable building insights from data (Excel/Google Sheets proficiency required).
• Able to manage follow-ups and ensure tasks are completed on time.
• Fully professional proficiency in English; additional languages are a plus.
• Understanding of embedded systems, consumer electronics, or the circular economy is a bonus.
• Ready for a 6-month full-time internship starting July 2025 in Bordeaux, France.

About The Internship : 📅

• Starting date is in July 2025
• Duration : 6 months
• Location : Bordeaux, France
• Your French school is able to provide the internship agreement.

Recruitment Process:

• Technical Skills Interview with the Hiring Manager (45min) on Zoom
• Administrative & HR Interview with the Recruiter (30min) on Zoom
• Team Fit interview with one or two other members of the team (30min) on Zoom