Order Management Specialist

Responsibilities / Tasks

GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio. 

For our offices in Lisbon, we are currently looking for an Order Management Specialist.

The main responsibilities are:

• ​Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.

• Eventually distributes requests from the common customer service Inbox to other colleagues in the department.

• Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.

• Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.

• Order delivery tracking, in coordination with Supply Chain & Logistics

• Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).

• Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.

• Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.

• Management of incidents that arise during each phase of the “order to cash” process until resolution

• Travel management of the technicians and the rest of the colleagues

Your Profile / Qualifications

• Studies in Administration & Finance

• Minimum 3 years of experience in the Back-office department (Order Manager role)

• Training, knowledge, and experience in administration

• Valuable to get experience as part of project management team

• Sensitive leadership personality experienced in leading high performance production organizations

• Portuguese (Native)

• English & Spanish (Advanced)

• High performance and result orientation

• Outstanding communication skills

• Convincing personality successfully pushing for results despite facing resistance

• Ability to communicate to with all levels within the organization

Did we spark your interest?
Then please click apply above to access our guided application process.