Order Management Coordinator

Responsibilities / Tasks

Order Management Coordinator is responsible for managing projects assigned; From entering or releasing orders, following up on part(s) availability, handling emails and phone calls, ensuring orders are sent to production, purchasing, and to the warehouse for delivery or shipped from vendors or plants, through to invoicing. Order Management Coordinator will handle discrepancies with orders. Keep the dealer informed of the progress. Liaison between the dealer, sales/project manager, purchasing, production/manufacturing, and the warehouse. They are also part of a team making up the Customer Service Department and will be expected to take on tasks for the department.

• Manage incoming requests via phone, email, etc. in a timely manner

• Review, revise, release and manage orders/parts as required

• Order related billing

• Work with accounting and finance to issue downpayment requests and release orders based on credit worthiness

• Work with purchasing and production planning to schedule orders based on lead times and production time slot availability and customer requirements

• Meet customer and manager expectations by utilizing effective time management, staying current with latest information, taking ownership of tasks to completion, and following up

• Interface with purchasing and/or the warehouse on orders and deliveries, including expedited processing for urgent requests

• Communicate with key stakeholders for changes on orders that may impact expected and requested delivery and install dates

• Work with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner

• Balances open tasks with other support priorities within the team or department when known

• Generate reports to support decision makers and process improvement initiatives

• Other tasks and assignments as assigned

Your Profile / Qualifications

The typical base pay range for this position at the start of employment is expected to be between $31 - $33 per hour.  GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary.  The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.  You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

Education and Skills:

• High school diploma or equivalent; associate/bachelor’s degree or equivalent experience in related field

• Excellent verbal and written communication skills

• Excellent organizational skills and attention to detail

• Excellent interpersonal and customer service skills

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem-solving skills

• Strong leadership skills

• Ability to prioritize tasks and to delegate them when appropriate

• Self-motivated and highly organized

• Ability to work both independently and collaboratively within a team environment

• Proficiency in data entry, order management systems, and Microsoft Office Suite

• Ability to function well in a high-paced and at times stressful environment

• Bilingual preferred

• Proven experience in Order Management, customer service, or a related role

Working at GEA Group has significant benefits!

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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